Volunteers : Engagement Team

• Jan 2023 - Present

Co-Founder

• Mar 2019 - Present

- The company's main business is IT Consult, including implementing both Internal and on Cloud networks. - For the scope of work in the early stages, it includes pitching to clients, gathering requirements to discuss with the team, managing the team to ensure work is completed on time, and preparing relevant documentation until the work is delivered. - Currently, I assist in overseeing the team's overall picture and partly in preparing documents. - The company's main business is IT Consult, including implementing both Internal and on Cloud networks. - For the scope of work in the early stages, it includes pitching to clients, gathering requirements to discuss with the team, managing the team to ensure work is completed on time, and preparing relevant documentation until the work is delivered. - Currently, I assist in overseeing the team's overall picture and partly in preparing documents.

Customer Service Manager

• Jun 2021 - Jan 2023

- Set up service standard for customer service team to make sure the customers get the same service such. - Implement a communication plan/process for customer relationship management to provide unparalleled customer service by aligning customer service with business plan and the customer. - Motivate and lead the customer service team to work effectively and efficiently, creating standardization within the team and sharing best practices across teams. - IT Collaboration projects. - Service Level Improvement. Show less

Project Coordinator

• Sep 2020 - Dec 2020

Project Manager

• Jan 2020 - Aug 2020

-Get customer requirement and find a solution that meets customer needs in website development.-Write a List of Feature, Scope of Work and Design Flow for the Develop, Design and QA teams for the development of each Project with the team.-Coordinate with customers in case of problems so the team can receive and deliver the work according to Timeline.

Customer Technical Support

• Sep 2017 - Dec 2019

- Support to use order management system - Training system for interested shops - Find a solution to use in order to make the work team easier - Coordinate with the Developer, Marketing, Sales team If there is another Project - Summary of Report for all Call Center Systems, Report for other assignments - Maintain the Call Center of the Company

Project Trainee

• Aug 2016 - Aug 2017

-Improve the original work system to support the use through ERP. -Training ERP system for internal staff. -Maintain the IT system within the organization. -Improve the original work system to support the use through ERP. -Training ERP system for internal staff. -Maintain the IT system within the organization.