Experience

Bay Audio Australia

• Retail
• 200 - 300 Employee

• Regional Operations Manager

  • Apr 2019 - Present



Bay Audio Hearing Experts

• Queensland, Australia

• Sales and Operations manager

  • Feb 2016 - Present

  A great roll where converting potential into actual is our objective. Working to develop the quality of product and service in the Audiological industry whilst maintaining the highest level of integrity and customer satisfaction.... Changing lives the "Bay Way". A great roll where converting potential into actual is our objective. Working to develop the quality of product and service in the Audiological industry whilst maintaining the highest level of integrity and customer satisfaction.... Changing lives the "Bay Way".



Wallace Bishop Jeweller

• Australia
• Retail
• 1 - 100 Employee

• Company Sales Training Manager

  • 2014 - Jan 2016



Wallace Bishop Jeweller

• Australia
• Retail
• 1 - 100 Employee

• Regional Manager

  • 2006 - 2013

  RESPONSIBILITIES:Develop and implement strategies to improve profit margin in multiple locations across Queensland and Victoria.Recruit and train high quality store leaders to lead a team of associates toward specific KPI’s.Manage store level stock management and security procedures in accordance with company guidelines. Develop and implement marketing initiatives to increase market share.Lead company customer service and merchandising standards.Constantly improve the selling processes of all associates to enhance customer experience and maximise sales opportunities.MAJOR ACHIEVEMENTS:Achieved the highest net profit result of all regions for 5 months consecutively from Jan 2011 to May 2011.Developed and mentored Wallace Bishops inaugural Manager of the Year.Co-developed the Wallace Bishop Mission statement in 2010 in conjunction with the company CEO.Improved profit results on previous year for five years consecutively. Show less

• Store Manager

  • 1999 - 2006

  RESPONSIBILITIES:Achieve sales and profit targets monthlyRecruit and train staff Conduct monthly sales trainingControl wages spend to budgetMerchandise store stockMAJOR ACHIEVEMENTS Highest store over budget consecutively for 10 months Chosen as first cluster manager with responsibility for 3 storesManaged Indooroopilly store.(Flagship store)Identified as a Special Projects manager to rectify under- performing stores.



SunPrints

• National Sales Representative

  • 2005 - 2006

  RESPONSIBILITIES: Exceed sales KPI’s through professional sales and customer service techniques Management of 30 plus key accounts Australia wide Identify new opportunities to increase the business and develop strategies to attract new clients MAJOR ACHIEVEMENTS: Secured 3 major corporate accounts within the first six months. These accounts are still active today. Developed a sales and service standard for telephone sales staff. This was an area of the business I identified as having potential. I designed a training program and provided the telephone sales staff with KPI’s that saw inquiry-to-appointment ratio double in four weeks. Implemented an ongoing sales commission structure for all representatives resulting in increased sales and productivity. Show less



Ashgrove Body Designers Fitness Centre

• Centre Manager

  • 2003 - 2004

  RESPONSIBILITIES: Recruit, train and performance-manage all staff from sales to personal trainers. Achieve weekly sales KPI’s through solid sales systems Liaise with members and manage any issues or feedback promptly and effectively Use cost effective marketing initiatives to generate leads Manage the business costs to meet budgeting requirements MAJOR ACHIEVEMENTS: Improved personal trainers’ skills to sell their professional services to our members, thereby increasing their gross revenues by 50% within three months. Increased demand for personal trainers required an increase in professional personal training staff of 25% Constructed KPIs for staff (sales staff and trainers) to maximize utilisation of services available to our clients. Total product and service sales increased by 30%. Show less