National Sales and Technical Manager UK & Ireland

• Oct 2022 - Present

UK & Ireland Technical and Service Manager

• Nov 2021 - Oct 2022

Customer Service Manager

• Aug 2019 - Nov 2021

Outdoor Living are the largest Genuine Jacuzzi retailer in Europe. My role is to manage the Aftersales, servicing and warranty positions within the company. Playing a vital role in the customers journey from purchasing a product all the way through to installation. Once the product is in, we dedicate ourselves, as a company, to ensure our customers have maximum enjoyment in the products they have purchased from us. Managing a team of three office staff and four service technicians, in a very… Show more Outdoor Living are the largest Genuine Jacuzzi retailer in Europe. My role is to manage the Aftersales, servicing and warranty positions within the company. Playing a vital role in the customers journey from purchasing a product all the way through to installation. Once the product is in, we dedicate ourselves, as a company, to ensure our customers have maximum enjoyment in the products they have purchased from us. Managing a team of three office staff and four service technicians, in a very busy, fast pace environment is rewarding as it is challenging. Show less Outdoor Living are the largest Genuine Jacuzzi retailer in Europe. My role is to manage the Aftersales, servicing and warranty positions within the company. Playing a vital role in the customers journey from purchasing a product all the way through to installation. Once the product is in, we dedicate ourselves, as a company, to ensure our customers have maximum enjoyment in the products they have purchased from us. Managing a team of three office staff and four service technicians, in a very… Show more Outdoor Living are the largest Genuine Jacuzzi retailer in Europe. My role is to manage the Aftersales, servicing and warranty positions within the company. Playing a vital role in the customers journey from purchasing a product all the way through to installation. Once the product is in, we dedicate ourselves, as a company, to ensure our customers have maximum enjoyment in the products they have purchased from us. Managing a team of three office staff and four service technicians, in a very busy, fast pace environment is rewarding as it is challenging. Show less

Business Development Manager

• Feb 2019 - Aug 2019

Operations and service Manager

• Jul 2014 - Oct 2018

Here I manage everything operational within the company. From constructing and implementing processes to company branding, marketing and making sure everything is completed in a smooth professional manner. I also manage the service and warranty department. Managing a team of engineers to install and service our many products. It’s a role that keeps me on my toes as every day is different to the one before. Working with a great team and a working environment where hard work and banter go… Show more Here I manage everything operational within the company. From constructing and implementing processes to company branding, marketing and making sure everything is completed in a smooth professional manner. I also manage the service and warranty department. Managing a team of engineers to install and service our many products. It’s a role that keeps me on my toes as every day is different to the one before. Working with a great team and a working environment where hard work and banter go hand in hand. It’s also a rewarding job in so many ways. Seeing and hearing our customers’ excitement and gratitude when their brand new hot tub is installed makes the hard work worthwhile!! Show less Here I manage everything operational within the company. From constructing and implementing processes to company branding, marketing and making sure everything is completed in a smooth professional manner. I also manage the service and warranty department. Managing a team of engineers to install and service our many products. It’s a role that keeps me on my toes as every day is different to the one before. Working with a great team and a working environment where hard work and banter go… Show more Here I manage everything operational within the company. From constructing and implementing processes to company branding, marketing and making sure everything is completed in a smooth professional manner. I also manage the service and warranty department. Managing a team of engineers to install and service our many products. It’s a role that keeps me on my toes as every day is different to the one before. Working with a great team and a working environment where hard work and banter go hand in hand. It’s also a rewarding job in so many ways. Seeing and hearing our customers’ excitement and gratitude when their brand new hot tub is installed makes the hard work worthwhile!! Show less

Assistant manager

• 2011 - 2013

Full day to day management of branch staff including: Sales management of personal bankers. operations management of front and back office. customer service management 1-2-1 reviews, disciplinary meetings, cash balancing and motivational morning meetings.

Operations Manager

• Jan 2009 - Sep 2011

Personal Banker

• Jun 2006 - Jan 2009