Experience

GTS Distribution

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Account Manager

  • Mar 2021 - Present



E.C. Barton & Company

• United States
• Wholesale Building Materials
• 200 - 300 Employee

• Assistant Manager

  • 2013 - Mar 2021

  Responsible for daily operations of a fast-paced retail establishment. Presented, promoted, and sold in a competitive environment. Received a 5 -star customer service rating based on performance. Served as lead point of contact for all customer account management matters. Built and maintained strong long-lasting customer relationships. Developed trusted advisor relationships with key accounts. Ensured the timely and successful delivery of solutions. Upsold items, suggesting recommendations on custom designs. Cultivated new business with existing clients and identified areas of improvements to meet sales quota. - Generated new leads and sales via trade shows.- Responsible for vendor relations, supply management, inventory control, and floor displays.- Provided reports on customer needs, problems, interests, competitive activities, and potential for new products and services.



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • 2009 - 2013

  Sold products to existing and prospective customers, establishing, developing, and maintaining positive business and customer relationships. Expedited the resolution of customer problems and complaints to maximize satisfaction. Coordinated sales effort with team members and other departments. Knowledgeable in seasonal changes of products, marketing, and styling. Tracked sales, inventory,and status reports. - Collaborated with sales team to identify growth opportunities, reporting to upper management.- Presented department stats to upper management, meeting monthly goals, budgets, and sales records of specific brands. - Assisted with challenging client requests or issue escalations as needed.



GameStop

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • 2005 - 2009

  Promoted from Sales Associate. Made discretionary decisions involving all sales initiatives, operational effectiveness, marketing, scheduling, employment, and all other aspects of the day-to-day business processes. Developed personal knowledge of the inner workings of the gaming industry. Provided excellent customer services using the buy, trade, and reservation business model of GameStop. - Attended conferences to develop knowledge of sales and the industry.- Implemented new product introductions.- Forecasted and tracked key trends.