Jecinta Muthoni
Customer Relationship Management Specialist at BuyRentKenya- Claim this Profile
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Bio
Credentials
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Become A Product Manager
UdemyMar, 2022- Sep, 2024 -
Agile Product Owner Role: Foundations
LinkedInFeb, 2022- Sep, 2024 -
The Counsellor Salesperson, Counsellor Prospecting and Versatile Salesperson, Negotiating to Yes and Sales Strategies: Putting It All Together
Wilson LearningOct, 2020- Sep, 2024
Experience
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BuyRentKenya
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Kenya
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Real Estate
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1 - 100 Employee
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Customer Relationship Management Specialist
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Nov 2019 - Present
Organizational:● Generating sales revenue in accordance with individual and team goals● Make a large number of outbound calls and hold meetings with prospective clients. This also includes being able to close deals independently as well as in collaboration with the team.● Demonstrate the ability to work within a team and take on leadership roles when required.● Managing all facets of the sales cycle, including prospecting, negotiating and closing.● Meeting and exceeding weekly and monthly sales quotas● Assisting in improving the website and its user interface● Handling other related responsibilities which may become appropriate from time to time.Functional:● Document proved tactics in the sales process, and ensure adherence to Best Sales Practice framework.● Communicate learnings on Agents & Developers account performance to the team leader.● Update your team leader on any changing business trends in the sector in which the company operates in terms of product offering, customer care, /sales approaches etc to enhance its competitiveness, market presence, and brand loyalty.● Meet your sales targets consistently in line with business goals and grow from strength to strength.● Maintain a record of all your transactions with clients on CRM.● Give feedback to the organization, comments and concerns that you receive from your clientele for the maintenance and development of better services.● communicate strongly with a clear neutral accent, able to speak convincingly and write just as well.● Willing to lead by example and your clients have to remember you for delivering on your promise.● Demonstrate your attention to detail in your planning, which is key to this role, where you shall formulate and execute key plans geared towards your markets. Show less
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Junior Account Manager
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Feb 2019 - Oct 2019
• Providing ongoing account support to existing customers assigned by the sales team.• Informing new and existing customers of promotions, upgraded product lines, and offers.• Notifying customers of unforeseen delays or other complications, and facilitating suitable interventions.• Collaborating with the sales team to identify new sales leads and develop sales plans.• Reporting to sales/CRM managers as required.• Conducting sales research and identifying new sales opportunities.• Documenting processes and maintaining sales records.• Full ownership for customer service strategy and execution of our mission • Document proven tactics in sales process, and ensure adherence to Best Sales Practice framework in the CRM department. • Communicate learnings on Agents & Developers account performance to the Field Sales team and CEO. • Update your team leader on any changing business trends in the sector in which the company operates in terms of product offering, customer care, /sales approaches etc to enhance its competitiveness, market presence, and brand loyalty. • Ensure department targets are consistently met. • Maintain a record of all your transactions with clients on CRM Show less
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Sales Executive
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Jul 2018 - Jan 2019
• Generating sales revenue in accordance with individual and team goals • Make a large number of outbound calls and hold meetings with prospective clients. This also includes being able to close deals independently as well as in collaboration with the team. • Demonstrate the ability to work within a team and take on leadership roles when required. • Managing all facets of the sales cycle, including prospecting, negotiating and closing. • Maintaining a stellar client list, building relationships with them and helping clients maximize the value of subscribing to Buy Rent Kenya. • Meeting and exceeding weekly and monthly sales quotas • Handling other related responsibilities which may become appropriate from time to time. • Full ownership for sales strategy and execution of our mission • Document proved tactics in the sales process, and ensure adherence to Best Sales Practice • Update your team leader on any changing business trends in the sector in which the company operates in terms of product offering, customer care, /sales approaches etc to enhance its competitiveness, market presence, and brand loyalty. • Meet your sales targets consistently in line with business goals and grow from strength to strength. Maintain a record of all your transactions with clients on CRM. Show less
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Assistant Manager Business Development
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Apr 2017 - Jun 2018
• Assess current or future customer and business needs and priorities through communicating directly with customers and cross-functional employees.• Conduct meetings with prospective Clients as required• Develop and manage work breakdown structure of key clients• Develop implementation plans that take into account cost-benefit or return on investment (ROI).• Ensure that service agreement requirements are fulfilled and work to ensure Payer satisfaction with Company services. • Contact prospective and current customers to present information and explain available services.• Explain advantages and disadvantages of various policy options to promote sale• Prepare reports and contracts• Monitor customer satisfaction of clients • Assign duties, responsibilities, and spans of authority to personnel.• Prepare status reports by collecting, analyzing, and summarizing information and trends.• Identify need for initial or supplemental resources.• Perform risk assessments to develop response strategies.• Coordinate recruitment and/or selection of personnel. Show less
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Sales Executive
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Jan 2016 - Mar 2017
• Greet and direct customers• Provide accurate information (e.g. product features, pricing and after-sales services)• Answer customers’ questions about specific products/services• Conduct price and feature comparisons to facilitate purchasing• Cross-sell products• Ensure racks are fully stocked• Manage returns of merchandise• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)• Inform customers about discounts and special offers• Provide customer feedback to the Store Manager• Stay up-to-date with new products/services Show less
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Sales Executive/ Social Media Manager
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Dec 2014 - Dec 2015
• Welcoming all clients and giving them a warm reception. • Explaining to clients about our products • Compiling quotations for clients • Cross selling products • Updating of stock and fabric flow online • Ensuring timely delivery of client’s orders • Co-ordinate deliveries and installations • Generating and promoting online sales of products • Compiling weekly and monthly reports for the director • Welcoming all clients and giving them a warm reception. • Explaining to clients about our products • Compiling quotations for clients • Cross selling products • Updating of stock and fabric flow online • Ensuring timely delivery of client’s orders • Co-ordinate deliveries and installations • Generating and promoting online sales of products • Compiling weekly and monthly reports for the director
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Education
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2014 - 2018
University of Nairobi
Bachelor of Arts (B.A.), Communication and Sociology -
2008 - 2011
MAHIGA GIRLS SECONDARY SCHOOL
Kenya Certificate of Secondary Education -
Uthiru Genesis Acadamey
Kenya Certificate of Primary Education
Community
