Experience

Tactical Back Office, Inc.

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Medical Assistant

  • Mar 2022 - Present

  VIRTUAL ASSISTANT TRAINED ON HANDLING INSURANCE ELIGIBLITY CALL (PRIVATE MEDICARE MEDICAID) QUALIFYING MEDICAL DOCUMENTS FOR MEDICARE COVERAGE, DME TRAINING, KNOWLEDGE ON HANDLING CMN, PAR, PMD BASIC , NEBULIZERS AND PAP PROCESSING BASICS VIRTUAL ASSISTANT TRAINED ON HANDLING INSURANCE ELIGIBLITY CALL (PRIVATE MEDICARE MEDICAID) QUALIFYING MEDICAL DOCUMENTS FOR MEDICARE COVERAGE, DME TRAINING, KNOWLEDGE ON HANDLING CMN, PAR, PMD BASIC , NEBULIZERS AND PAP PROCESSING BASICS



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2020 - May 2022

  • Monitors Lazada-SG Algorithm for a user friendly page • Fixing incorrect category of each product • Comparison of each products on sale to others platforms • Monitors Lazada page to a child friendly environment • Monitors Lazada-SG Algorithm for a user friendly page • Fixing incorrect category of each product • Comparison of each products on sale to others platforms • Monitors Lazada page to a child friendly environment



ResultsCX

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2018 - Jan 2020

  • Analyse and investigate complicated insurance claims to help prevent fraud. • Uphold relationships and communication with insurance departments and clients (Balance Billing) • Resolve claims in a timely manner • Handling escalated calls and chat support • Adjust patients incorrect co-pay applied/ Adjusting claim dispute • Handles dispute/Appeal concern • Act as a level 2 agent • Analyse and investigate complicated insurance claims to help prevent fraud. • Uphold relationships and communication with insurance departments and clients (Balance Billing) • Resolve claims in a timely manner • Handling escalated calls and chat support • Adjust patients incorrect co-pay applied/ Adjusting claim dispute • Handles dispute/Appeal concern • Act as a level 2 agent



Curo Teknika, Inc.

• Philippines
• IT Services and IT Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2014 - Aug 2018

  Philippine Long Distance Telecommunication (PLDT) – Sampaloc, Manila City • Analyzes and interprets customers payments and billing accounts • Processes clients dispute/rebate request • Processes direct-to-switch request/manually configures clients account • Provides E-mail and SMS support • Handled VIP clients and corporate accounts via email request Officer In charge (OIC-substitute) • Extraction of client service request • Distribute extracted client request to each deployed agent • Handle VIP and NTC concerns via Email • Process Direct-to-switch request via SPS UI and manually configures client accounts Show less