Marketing & Administrative Intern

• Jul 2022 - Present

Disney College Program - Resort Concierge

• Jan 2022 - Jul 2022

• Provide excellent service by welcoming and assisting up to 198 guests daily using guest service principles (greeting guests with a smile, escorting guests, taking ownership of each request, and apologizing and owning up to each complaint)• Use advanced systems daily while assisting guests (i.e. HotSOS, Hotel Experience, Guest Service Suite, a la Carte)• Receive Guest and Cast Compliments for representing Disney’s Five Keys: safety, courtesy, inclusion, show, and efficiency • Participated in extracurricular opportunities such as Leadership 101 courses and Spotlight On panels to better understand operational needs of the company

Behavioral Laboratory Assistant

• Sep 2021 - Jan 2022

• Manage all lab sessions including set-up of the privacy dividers and make sure computers/Qualtrics survey system is working properly• Generate and store paper documentation for the lab• Keep a log of success and failure by providing feedback and 'benchmarking' against other university behavioral labs

Business Administration Division Student Worker

• Aug 2021 - Jan 2022

• Organize student files in filing cabinets in alphabetical order by last name• Clean and maintain supplies in designated areas (faculty lounge, office) • Design announcement slides for the Business Administration Division• Communicate with supervisor and office manager if any work is needed to be done

Hospitality Crew Member

• Feb 2020 - Mar 2020

• Welcome students as they arrive for events, scanning them in/out and ensuring that the scanner battery is full, and is properly taking scans to eliminate the potential for user error.• Graciously yet assertively address potential peer to peer conflicts.• Uphold the University mission through duties performed, and other duties as assigned. • Welcome students as they arrive for events, scanning them in/out and ensuring that the scanner battery is full, and is properly taking scans to eliminate the potential for user error.• Graciously yet assertively address potential peer to peer conflicts.• Uphold the University mission through duties performed, and other duties as assigned.