Jeannie Tran
Senior Software Engineer at Kantata- Claim this Profile
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English Native or bilingual proficiency
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Bio
Experience
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Kantata
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United States
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Software Development
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300 - 400 Employee
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Senior Software Engineer
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Jan 2022 - Present
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Amazon
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United States
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Software Development
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700 & Above Employee
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Software Development Engineer
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Jul 2015 - Dec 2021
eCommerce Foundation Technology (Hosting and Engines) Currently a core member of the team that develops and maintains an in-memory, multi-tenant, low latency, synchronous workflow engine and platform in Java which allows for internal teams to model their business logic as workflows. We power nearly 100 Amazon business across a variety of organizations, and operate at large scale, with over 40 thousand transactions per second across those businesses. eCommerce Foundation Technology (Hosting and Engines) Currently a core member of the team that develops and maintains an in-memory, multi-tenant, low latency, synchronous workflow engine and platform in Java which allows for internal teams to model their business logic as workflows. We power nearly 100 Amazon business across a variety of organizations, and operate at large scale, with over 40 thousand transactions per second across those businesses.
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Northwestern University
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United States
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Higher Education
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700 & Above Employee
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Administrative Lead IT Consultant
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Oct 2011 - Mar 2015
Mentored consultants to help them improve their customer service and ticketing skills On-boarded and trained employees in individual and group settings on topics including business practices, analytical thinking, and customer service Provided customer service and support to students, faculty, and staff on a plethora of IT topics via phone, online chats, remote desktop assistance, and E-mail correspondence Supervised and advised other consultants interacting with end-users Communicated with users on behalf of management regarding resolutions to previous interactions to ensure customer satisfaction Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Software Development and Testing Co-op
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Apr 2014 - Oct 2014
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Education
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Northwestern University
Master of Science (M.S.), Computer Science -
Northwestern University
Bachelor of Arts (B.A.), Computer Science