Product Specialist

• Oct 2019 - Present

Registered Dental Hygienist

• Sep 2008 - Oct 2019

- Continually recognized for exceptional client service measured through various net-promoter, social media and mobile surveys. - Recurrently recognized for highest percentage of client appointments kept through developed follow-up client relationship management (CRM) process. - Develop and maintain CRM to ensure loyal client base needs are serviced while growing new clients quarterly and annually. - Create personalized treatment plans with multiple dentist to ensure proper implementation of recommended dental care. - Provide nutritional and oral hygiene counseling to educate clients on preventative management techniques to ensure clients reach dental health and wellness goals. - Lead professional and teamwork workshops for new and existing associates focusing on providing an effortless client experience, developing a personalized relationship, and maintaining book of business. - Develop and manage kid-centric weekend dental program to foster a relaxed and friendly atmosphere for children to help alleviate dental visit fears. - Increase office revenue by partnering with office management to assist in brand exposure events through various in-person and social media marketing campaigns. - Entrusted as subject-matter expert for patient screenings, treatment, and patient counseling. - Conduct onboarding tasks, training workshops, and serve as mentor for newly hired dental hygienists - Evaluate and manage vendor relationships to recommend appropriate products for patient wellness