Experience

Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• at&t customer services and sales

  • May 2013 - Present

  Serves customers by providing product and service information; resolving product and service problems. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Take payment information and other pertinent information such as addresses and phone numbers.Place or cancel orders.Attempt to persuade customer to reconsider cancellation.Inform customer of deals and promotions.Sell products and services.Utilize computer technology to handle high call volumes.Work with customer service manager to ensure proper customer service is being delivered.Close out or open call records.Compile reports on overall customer satisfaction.Handle changes in policies or renewals.Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs:Selling At&t products such as Uverse Tv, Internet, Voce phone, At&t Phone line, DSL, DirecTv and At&t Cell phones, Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking



McDonald's Corporation

• Food and Beverage Services
• 1 - 100 Employee

• cashier

  • Feb 2010 - Nov 2012

  Customer Orders – Took customer orders, recorded it into computer database and returned change,Customer Service – Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly.Cleaning and Maintenance – Performed numerous cleaning duties, heavy lifting, parking lot maintenance.Cash Handling – Took cash responsibility and matched daily cash in drawers with sales at day end and closing.Was responsible for friendly and timely service of food and drinksHandled all cash and credit card transactions.Worked on rotating shifts 4 days as counter cashier and 3 days on-call position taking orders.Delivered orders from kitchen to counter for customers.