Experience

Kinder's Premium Quality Seasonings & Sauces

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Director Customer Service and Logistics

  • Nov 2022 - Present

• Sr. Manager Customer Care

  • Jul 2021 - Nov 2022



Hormel Foods

• United States
• Manufacturing
• 700 & Above Employee

• Process and Communications Manager

  • Jun 2018 - Jun 2021

  Supply Chain and Customer Service Manager for the Deli Division working as a liaison and business partner to both Sales and Marketing to ensure on time delivery of product, successful launches of new products and work to minimize risk on new business opportunities. Working closely with Supply Planning, Demand Planning and Business Optimization teams in efforts to communicate demand changes, review forecasts and mitigate supply risks. Responsible for department communication and reporting and resolving issues alongside Executive Leadership team. Responsible for reviewing, updating and writing department SOPs with continuous improvement reviews.



Hormel/ Columbus Craft Meats

• Hayward, CA

• Customer Service and Logistics Manager

  • May 2015 - Jun 2018

  Provide innovation to the customer service reps. Empower them to make decisions and act on them. Create written process documents for day to day activities and improve. Acting as a player coach with hands on approach to management while processing metrics on CSR roles. Management of Logistics department for all daily shipping and receiving along with routing and carrier issues, with an emphasis on cost savings and lane consolidation. Provide innovation to the customer service reps. Empower them to make decisions and act on them. Create written process documents for day to day activities and improve. Acting as a player coach with hands on approach to management while processing metrics on CSR roles. Management of Logistics department for all daily shipping and receiving along with routing and carrier issues, with an emphasis on cost savings and lane consolidation.



Plastikon Industries Inc

• United States
• Plastics Manufacturing
• 100 - 200 Employee

• Production Control and Warehouse Manager

  • Jul 2006 - May 2015

  Currently as the Production Control Manager for all customers not only is my role to be the middle man between customer and the rest of my company (invoicing, order management, procurement, inventory tracking, system updating, etc) but also manage 3 warehouse teams spanning all finished goods inventory for Hayward sites. Working on projects from Sales phase to production execution. As well as Quarterly Business Reviews with customers, corrective action reports and just pure customer satisfaction. Plastikon makes products from automotive, diagnostic consumer, including not in total blow fill seal, thermoforming and complete turnkey assembly. Plastikon is a global company. My role is to guide my team to 100% OTD, cost savings, labor reduction and implementation of a ERP system.