Experience

Spang & Company

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Inside Sales & Customer Service

  • Aug 2018 - Present

  Mentor, OH Spang Power Electronics is a global manufacturer of specialty power control and conversion equipment. Responsible for sales support and general customer service activities, creating sales quotations, answering and distributing incoming customer calls, acting as the primary sales channel for direct part number proposals, entering orders, creating invoices, following up on outstanding proposals. Review customer purchase orders for accuracy, enter and invoice orders in Spang’s ERP system (IFS)… Show more Spang Power Electronics is a global manufacturer of specialty power control and conversion equipment. Responsible for sales support and general customer service activities, creating sales quotations, answering and distributing incoming customer calls, acting as the primary sales channel for direct part number proposals, entering orders, creating invoices, following up on outstanding proposals. Review customer purchase orders for accuracy, enter and invoice orders in Spang’s ERP system (IFS), create sales quotations for customers, confirm product lead times through Spang’s ERP system and Manufacturing. Follow up with customers for project or Purchase Order status, check and confirm order status and shipment / tracking details. Send customer acknowledgments, confirmations, delivery notes, and invoices. Submit new customer information for customs compliance and credit checks. Enter new or modify existing customer records and sales parts in Spang's ERP system. Output and manipulate sales data in Microsoft Excel. Show less



GOJO, Makers of PURELL

• United States
• Manufacturing
• 700 & Above Employee

• Inside Sales Representative

  • Oct 2017 - Mar 2018

  Cleveland/Akron, Ohio Area • Initiate outbound contacts with Distributor Sales Representatives (DSRs) and end-user Key Decision Makers (KDMs) • Receives and processes inbound contacts from DSRs and end-user KDMs • Process collateral and sample orders; as well as other sales / selling transactions • Execute lead qualification tactics in support of Business Team initiatives • Execute satisfaction audits in support of Business Team initiatives • Participate in Business Team initiatives, including key DSR… Show more • Initiate outbound contacts with Distributor Sales Representatives (DSRs) and end-user Key Decision Makers (KDMs) • Receives and processes inbound contacts from DSRs and end-user KDMs • Process collateral and sample orders; as well as other sales / selling transactions • Execute lead qualification tactics in support of Business Team initiatives • Execute satisfaction audits in support of Business Team initiatives • Participate in Business Team initiatives, including key DSR support, as well as end-user selling, implementing, penetrating, and maintaining accounts • Maintain accurate record of all tasks / activities and opportunities referred by Sales in Salesforce.com • Coordinate / data mine information regarding customer campaigns, tasks / activities, and end-user opportunity sales actions. Responsible for organizing and presenting results of initiatives, best practices, and areas for improvement. • Assist in the development of Inside Sales campaigns, scripts, measurements, reports and scorecards • Report out results to GOJO Business Segment Teams, GOJO Sales Team members, distributor and end-user KDMs • Work to achieve specific sales goals by Business Team initiative • Gather data from internal and external sources to expedite account issues • Resolve complaints and customer issues through negotiation and empowered use of GOJO policies • Educate and encourage customers on the art and practice of self-service Show less



The Kennedy Group

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2017 - Sep 2017

  Willoughby, OH • Interacted daily with customers via telephone and email for the Label Division and the Promotional Response Products Division • Serviced assigned accounts, ensuring customer satisfaction through timely and accurate processing of orders, responded to customer questions, and coordinated with internal departments to resolve product, pricing and delivery issues



The Leukemia & Lymphoma Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Volunteer

  • 2009 - Jun 2017

  Cleveland/Akron, Ohio Area Volunteered for the Leukemia & Lymphoma Society Cleveland Light the Night Walk (2009, 2010 & 2011). Volunteered for the LLS Crocker Park Wine Festival September 2012. Volunteered for the Leukemia & Lymphoma Society Cleveland Yacht Club Regatta June 2014.



Eagle Family Foods

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Service Manager

  • Aug 2016 - Nov 2016

  Richfield, OH • Remotely manage & provide direction to 3rd Party Customer Service team of 8 CSRs • Oversaw implementation and integration of new ERP system (Enterprise Resource Planning) • Spearhead extensive Supply Chain trouble-shooting/problem resolution due to ERP go-live issues • Implement SOPs to support Order to Cash Process to achieve Key Performance Indicators • Collaborate with Sales Management and Supply Chain to improve service level to customers



Tarkett

• France
• Wholesale Building Materials
• 700 & Above Employee

• Account Manager / Customer Service

  • Jun 2013 - Aug 2016

  Solon, OH • National Accounts Manager: Managed Tarkett’s largest global customer (Menards) & Tarkett’s 2nd largest residential customer (Lowe’s). • Managed & processed Menards & Lowe’s orders in SAP Order to Cash system, along with their pricing & promotional activity, resolve all exceptions. • Maintained customer order & profile information, communicated changes & exceptions to the customer, Tarkett’s sales organization & the product supply points. • Provided Menards & Lowe’s with rapid… Show more • National Accounts Manager: Managed Tarkett’s largest global customer (Menards) & Tarkett’s 2nd largest residential customer (Lowe’s). • Managed & processed Menards & Lowe’s orders in SAP Order to Cash system, along with their pricing & promotional activity, resolve all exceptions. • Maintained customer order & profile information, communicated changes & exceptions to the customer, Tarkett’s sales organization & the product supply points. • Provided Menards & Lowe’s with rapid accurate execution of the order life cycle to ensure timely, accurate & complete order shipments. • Maintained Tarkett / Menards / Lowe’s email accounts to respond to / resolve all inquiries / issues. Show less



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Volunteer

  • Nov 2012 - Nov 2015

  Cleveland/Akron, Ohio Area Volunteer at local area blood drives



Acosta

• United States
• Retail
• 700 & Above Employee

• Retail Services Merchandiser

  • Nov 2012 - May 2013

  Perform set & project work including the proper implementation of plan-o-grams & assure plan-o-gram integrity. Utilize working knowledge of merchandising & retail terminology. Execute new item placement, void corrections, special merchandising activity (IRC placement).



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Retail Sales Representative

  • Jan 2007 - Sep 2012

  Cleveland/Akron, Ohio Area Sold $174K+ in surveys (confection/frozen) to Cleveland-area Giant Eagle stores from 2010 – 2012 (surpassed sales goals). Sold $1.1M+ in incremental display sales to Giant Eagle & Heinen’s stores from 2010 – 2012 (surpassed sales goals). Provided wall-to-wall sales coverage of Nestle items, including systemic problem solving related to out-of-stocks, new item speed to shelf, share of shelf, price compliance, promotion selling and product merchandising, which resulted in incremental sales… Show more Sold $174K+ in surveys (confection/frozen) to Cleveland-area Giant Eagle stores from 2010 – 2012 (surpassed sales goals). Sold $1.1M+ in incremental display sales to Giant Eagle & Heinen’s stores from 2010 – 2012 (surpassed sales goals). Provided wall-to-wall sales coverage of Nestle items, including systemic problem solving related to out-of-stocks, new item speed to shelf, share of shelf, price compliance, promotion selling and product merchandising, which resulted in incremental sales volume. Developed relationships with store managers to achieve HPTs (High Performance Targets) & KPIs (Key Performance Indicators), such as New Item Speed To Shelf, Share of Shelf, Share of Distribution & Incremental Sales to drive business results for Nestlé’s Operating Companies. Sold promotional surveys/shippers for displays, sold incremental displays to drive volume. Executed sales & merchandising plans at stores within designated territory. Used consultative selling skills to negotiate placement of primary & secondary displays. Implemented plan-o-grams & resets at Giant Eagle, Heinen’s & Acme stores.

• Account Order Coordinator / Trainer / AOC Specialist / Customer Service Analyst

  • May 2005 - Jan 2007

  Cleveland/Akron, Ohio Area • AOC: Analyzed and entered customer purchase orders (Kroger / Walgreen’s). Investigated & resolved customer complaints. Researched & resolved logistical issues, such as incorrect lead time, late &/or errant deliveries. Analyzed daily reports to minimize and correct logistical issues. • Trainer: Conducted new hire & “refresher” training courses for all new hires. • Customer Service Analyst:Pprovided analytical feedback to the Supply Chain and Logistics team in a daily conference call… Show more • AOC: Analyzed and entered customer purchase orders (Kroger / Walgreen’s). Investigated & resolved customer complaints. Researched & resolved logistical issues, such as incorrect lead time, late &/or errant deliveries. Analyzed daily reports to minimize and correct logistical issues. • Trainer: Conducted new hire & “refresher” training courses for all new hires. • Customer Service Analyst:Pprovided analytical feedback to the Supply Chain and Logistics team in a daily conference call in efforts to improve NUSA’s service level to its customers while increasing efficiencies. • Award: 2006 Customer Service Trainer Award



Nestlé Purina North America

• United States
• Manufacturing
• 700 & Above Employee

• NPSG Territory Manager

  • Apr 2004 - May 2005

  Columbus, Ohio Area Achieved territory sales objectives (117 index) on total NPPC portfolio in the pet specialty channel. 2004 High Performance Target: $4.1 million, 2004 actual: $4.2 million. Developed and implemented business plan for entire territory, National Accounts & independent retailers, identified key revenue growth strategies, market dynamics, & competitive market information. Developed & grew positive business partnerships with key retailers (60+ stores in pet specialty channel). Maximized… Show more Achieved territory sales objectives (117 index) on total NPPC portfolio in the pet specialty channel. 2004 High Performance Target: $4.1 million, 2004 actual: $4.2 million. Developed and implemented business plan for entire territory, National Accounts & independent retailers, identified key revenue growth strategies, market dynamics, & competitive market information. Developed & grew positive business partnerships with key retailers (60+ stores in pet specialty channel). Maximized merchandising opportunities by securing commitments for display space and endcaps. Expanded distribution of key products and introduced and sold in new items to the market. Awards: NPPC Very Best Spirit Award, Q4 2004 Pro Plan Sales Contest NPPC Pillars of Success Award, 2004, Eastern Division PSG

• Order & Revenue Management Associate

  • May 2002 - Apr 2004

  Greater St. Louis Area Order Management/CRP/Accounts Receivable) OM (Order Management): Managed (3) Kroger divisions, verified & validated customer’s orders along with their pricing & promotional activity, resolved all exceptions. Maintained customer order & profile information, communicated changes & exceptions to the customer, NPPC’s sales organization & the product supply points. Provided Kroger with rapid accurate execution of the order life cycle to ensure timely, accurate & complete order… Show more Order Management/CRP/Accounts Receivable) OM (Order Management): Managed (3) Kroger divisions, verified & validated customer’s orders along with their pricing & promotional activity, resolved all exceptions. Maintained customer order & profile information, communicated changes & exceptions to the customer, NPPC’s sales organization & the product supply points. Provided Kroger with rapid accurate execution of the order life cycle to ensure timely, accurate & complete order shipments. CRP (Continuous Replenishment Planning): Managed & analyzed daily customer’s (2 Kroger divisions, total of 4 DCs) inventory to achieve established service level objective while decreasing Kroger’s days of supply of inventory to a minimum and increasing their inventory turns. Reviewed and adjusted weekly the customer’s forecast, based on normal turn sales, making allowances based on consumer promotions, bonus bags, SRDs, mixed pallets, etc. Increased warehouse efficiency (NPPC’s & Kroger’s) by eliminating case-pick & using unit multipliers on fast-moving “A” items. Award: NPPC Team Contribution Award, 2002, “Best In Class” at Kroger



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Continuous Replenishment Planning Specialist / Account Order Coordinator / Trainer

  • Oct 1998 - May 2002

  Cleveland/Akron, Ohio Area Managed daily 2nd largest customer’s (Kroger) supply requirements and balanced their inventory goals by writing purchase orders in the CRP system (Manugistics CRP system) as needed, as well as coordinating with supply chain to ensure the optimal flow of products from Nestlé’s DCs to the customer’s warehouse. Maintained a 98% inventory replenishment level for CRP customers. Generated purchase orders for promotional inventory. AOC: Analyzed and entered customer purchase orders (Kroger… Show more Managed daily 2nd largest customer’s (Kroger) supply requirements and balanced their inventory goals by writing purchase orders in the CRP system (Manugistics CRP system) as needed, as well as coordinating with supply chain to ensure the optimal flow of products from Nestlé’s DCs to the customer’s warehouse. Maintained a 98% inventory replenishment level for CRP customers. Generated purchase orders for promotional inventory. AOC: Analyzed and entered customer purchase orders (Kroger 2001-2002, Target; Investigated and resolved customer complaints. Researched and resolved logistical issues, such as incorrect lead time, late deliveries, and errant deliveries. Trainer: Conducted new hire & “refresher” training courses for all AOCs. Trained employees on new systems & systems changes. Trained employees on special issues related to acquisitions/divestitures. Conducted “refresher” training courses for certification purposes. Acted as liaison between Management and new hires on issues such as policies, procedures & training. Show less



Arrow International Inc

• Customer Service Representative

  • Jan 1992 - Jan 1997