Experience

Energy Federation

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Program Coordinator

  • Jun 2017 - Present

  Energy FederationProgram CoordinatorCompany NameEnergy FederationLocationWestborough, MAEnergy Federation, Inc. is a national leader in promoting energy efficient and renewable energy products. I am an ongoing liaison for customer service issues, data/invoice inquiries and program guidelines. Act as a liaison to the Customer Service & Data Processing Departments regarding any customer/program questions that arise due to evolving program policies and procedures. Create shared operating procedures for the Program Support team. Create monthly/quarterly invoices for management fees and other billable activities. Manage and maintain both customer and client confidential information. Quality control, including reviewing client data, comparing it to program guidelines and rules and validating all information is entered accurately in various databases.



The Entwistle Company

• Customer Service Administrator

  • Apr 2010 - Jun 2017

  Facilitate sales orders & provide customer service and follow up on all orders placedProvide pricing and delivery informationMaintain and manage the government website for all quotes and contractsHandle customer inquiries, billing questions, problemsMaintain computer database of orders received and shippedInvoice all customersProcess & Execute Engineering Change OrdersExecute all Blue print requests and Changes Facilitate sales orders & provide customer service and follow up on all orders placedProvide pricing and delivery informationMaintain and manage the government website for all quotes and contractsHandle customer inquiries, billing questions, problemsMaintain computer database of orders received and shippedInvoice all customersProcess & Execute Engineering Change OrdersExecute all Blue print requests and Changes