Experience

Take 5 Oil Change

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Emissions Manager

  • Jul 2023 - Present

• New Unit Growth Coordinator/ Emissions

  • May 2022 - Present

  Coordinate new shop openings. In charge of starting up shops with state inspections/emissions. Currently continuing to add shops under the state inspections/emissions program within Take 5. Nominated for Support Player of the year within the first 6 months.



Jeanne's Little Blessings Childcare

• Business Owner/Operator

  • Jun 2017 - May 2022

  Business Owner and Operator of my own daycare. Provided quality childcare to families. Won numerous awards for best in town. Business Owner and Operator of my own daycare. Provided quality childcare to families. Won numerous awards for best in town.



Legacy Texas Bank

• United States
• Banking

• Client Services Associate (Mentor)

  • Oct 2015 - Jun 2017

  • Took ownership and ensured timely responses and resolutions of all banking client issues, both internal and external, through chat, email, and internal requests database. • Reinforced the application of superior client service through his or her own example. • Performed various account maintenance and transactions related to client information or products. Participates in marketing campaigns and product launches. • Attended various product knowledge and client service training classes- both online and in a classroom setting • Completed new online account application requests. • Provided training, as needed to other department personnel. • Ensured optimum knowledge of all systems used. • Performed other duties as assigned. • Remained proficient to be a subject matter expert on all consumer online banking items and manages staff in daily tasks. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Service Manager

  • Oct 2011 - Oct 2015

  • Displaced a friendly, positive attitude toward serving customers and possess strong customer service skills • Built relationships with customers that go beyond one interaction • Engaged customers in meaningful financial conversations that include understanding what’s important to them to help them achieve their financial goals • Coached the team on the assistance customers may receive when meeting with a banker to discuss their financial needs. • Ensured appropriate staffing levels to meet customers’ needs • Listened carefully to customers, displaying empathy for the customers’ situation • Took ownership of the issue and follow up to ensure the issue is resolved • Solved problems and customers’ concerns calmly and quickly • Completed problem resolution in compliance with Wells Fargo Complaints Management Policies Possess strong character and values: • Followed Wells Fargo Code of Ethics and Sales Integrity policy • Exhibited a high degree of integrity, trustworthiness, and professionalism always • Managed risk by maintaining appropriate controls to ensure operational integrity and compliance with applicable regulations, policy requirements and audit procedures Embrace the opportunity to learn and teach others: • Observed and provide feedback to team members to further develop strong customer service skills • Looked for opportunities for self-guided learning and embrace coaching and feedback from others Lead effectively with a diverse team: • Lead by example to create an inclusive and professional environment where all team members are respected, and diversity is valued • Demonstrated genuine care for every team member, taking the initiative to assist and lead others • Lead meetings, share ideas, motivate, and coach team members to help achieve team objectives • Followed all policies and procedures required to maintain accuracy, manage risk, prevent fraud, protect customers, and coach team members to do the same resolve customers’ complaints and concerns. Show less