Experience

Midway Chevrolet

• United States
• Automotive
• 1 - 100 Employee

• Customer Relations Manager

  • Sep 2016 - Present

  • Lead a team of Customer Experience professionals who manage incoming calls, outbound calling and guest issues.• Handling escalated customers, addressing their concerns and resolving the issue.• Focus on analytics to drive guest satisfaction and team efficiency.• Resolve any issues as they arise.• Manage and create lead lists for my team to call out to produce appointments.• Manage all online leads and appointments.• Organize and make all adjustments to our schedule for my Service Drive teams.• Communicate between General Motors and Guests to resolve concerns. Show less

• Business Development Manager

  • Sep 2016 - Present

  • Assure all scheduled appointments are solidly confirmed• Assure a minimum of five appointment shows each day• Monitor incoming calls and appointment-to-lead percentages daily• Hold team leaders responsible for daily outgoing calls• Obtain new customers and raise CSI• Create good public relations consistent with effective use of time• Constantly update and purify customer records• Answer all inbound calls and set appointments• Set appointments from outbound and inbound calls• Monitor all internet leads and follow up Show less



H-E-B

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Jun 2015 - Jun 2016

  Started in the deli cutting deli meats and completing orders. Ended being a head Cashier in the front of the new True Texas BBQ that was open. Customer service is my specialty. • Open and prepare store for the day • Count money for cashier drawer • Meet and greet customer with friendly professional attitude • Create work schedules for employees • Calm customers down when upset • Cashier Started in the deli cutting deli meats and completing orders. Ended being a head Cashier in the front of the new True Texas BBQ that was open. Customer service is my specialty. • Open and prepare store for the day • Count money for cashier drawer • Meet and greet customer with friendly professional attitude • Create work schedules for employees • Calm customers down when upset • Cashier



Bea's Place

• Cashier Customer Service

  • Feb 2007 - Jun 2015

  • Opening shift, come in and prepare for the day. • Count money back to our customers • Stock shelves • Place orders with vendor and check them in once they arrived • Manage schedules • Meet and greet customers with professional manner • Cashier • Opening shift, come in and prepare for the day. • Count money back to our customers • Stock shelves • Place orders with vendor and check them in once they arrived • Manage schedules • Meet and greet customers with professional manner • Cashier