Jeanna Faurskov Munk
On-boarding Consultant / Customer Management at TrueCommerce Denmark- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
Danish Native or bilingual proficiency
Topline Score
Bio
Egon Munk
Jeanna is one of those employees that you can rely on, if you delegate tasks to her for immediate solving by sustainable solutions. She has a great work-attitude towards customers and colleagues. Jeanna extensive knowledge about SLA-management, Support Services, Process Documentation and Customer Care. Jeanna understands the importance of continued improvement of business processes, improving efficiency and customer loyalty. Egon Munk.
Egon Munk
Jeanna is one of those employees that you can rely on, if you delegate tasks to her for immediate solving by sustainable solutions. She has a great work-attitude towards customers and colleagues. Jeanna extensive knowledge about SLA-management, Support Services, Process Documentation and Customer Care. Jeanna understands the importance of continued improvement of business processes, improving efficiency and customer loyalty. Egon Munk.
Egon Munk
Jeanna is one of those employees that you can rely on, if you delegate tasks to her for immediate solving by sustainable solutions. She has a great work-attitude towards customers and colleagues. Jeanna extensive knowledge about SLA-management, Support Services, Process Documentation and Customer Care. Jeanna understands the importance of continued improvement of business processes, improving efficiency and customer loyalty. Egon Munk.
Egon Munk
Jeanna is one of those employees that you can rely on, if you delegate tasks to her for immediate solving by sustainable solutions. She has a great work-attitude towards customers and colleagues. Jeanna extensive knowledge about SLA-management, Support Services, Process Documentation and Customer Care. Jeanna understands the importance of continued improvement of business processes, improving efficiency and customer loyalty. Egon Munk.
Experience
-
TrueCommerce Denmark
-
Denmark
-
Software Development
-
1 - 100 Employee
-
On-boarding Consultant / Customer Management
-
Nov 1994 - Present
Former known as: HighJump Software B2bi, Evenex Aps, Progrator and DanNet. Fra Nov. 2015 Customer Management - Her behandler kundehenvendelse, ordrebehandler og kontakt til kunder i forbindelse med salg og projekter. Fra 2015 On-boarding, her hjælper jeg vore større kunder med EDI- onboarding/aktivering af deres partnere (kunder eller leverandører), på elektronisk dokumenter. Opsætning og test, Analyse af fejlscenarier, Rådgivning og Vejledning samt rapportering i tæt samarbejde… Show more Former known as: HighJump Software B2bi, Evenex Aps, Progrator and DanNet. Fra Nov. 2015 Customer Management - Her behandler kundehenvendelse, ordrebehandler og kontakt til kunder i forbindelse med salg og projekter. Fra 2015 On-boarding, her hjælper jeg vore større kunder med EDI- onboarding/aktivering af deres partnere (kunder eller leverandører), på elektronisk dokumenter. Opsætning og test, Analyse af fejlscenarier, Rådgivning og Vejledning samt rapportering i tæt samarbejde med vores kunder.
-
-
Support Supervisor and Customer Support Manager
-
Mar 2014 - Feb 2016
Support Supervisor / CSM Former known as: Evenex Teknisk support til vore EDI kunder, log-in, dokumentsporing, rapporteringsopgaver, oprettelse af forbindelser m.v. relateret til vore kunders daglige indkøbsflow. Vores ServiceDesk er ”Single Point of Support” for alle kunder hvorfor jeg har en bred teknisk viden.
-
-
Customer Care Consultant
-
Aug 2008 - Mar 2014
Custormer Care Consultant Teknisk support til vore EDI kunder, log-in, dokumentsporing, rapporteringsopgaver, oprettelse af forbindelser m.v. relateret til vore kunders daglige indkøbsflow. Vores ServiceDesk er ”Single Point of Support” for alle kunder hvorfor jeg har en bred teknisk viden.
-
-
Sales Assistant
-
Jan 2000 - 2006
Sales assistent Former known as: Progrator and DanNet
-
-
Receptionist
-
Nov 1994 - Jan 2000
Jeg bød kunder velkommen, dispache telefonkald og mail til virksomheden. Lavede administrative opgaver, rejsebestillinger via Wagonlit, passede pengekassen, bød nye kollegaer velkommen m.v.
-
-
Education
-
2014 - 2014
Københavns Erhvervsakademi
Acadamicourse, Strategic Sales, Diploma -
2014 - 2014
University of Cambridge
English, Common English -
1983 - 1986
Slagteriskolen i Roskilde
Smørrebrødsjomfur -
1972 - 1983
Parkvejskolen
10 klasse
Community
