Experience

Bryan University

• United States
• Higher Education
• 1 - 100 Employee

• Systems Director of Academics

  • Sep 2015 - Present

• Academic Dean

  • Feb 2014 - Sep 2015

  • Provide Leadership through the enforcement of school policies, procedures, and ensure the academic department supports the operational and strategic vision of Bryan University.• Supervise all academic administrative activities integral to the operation of the education department.• Adhere to Bryan University HR systems and procedures for completion of the hiring process.• Work with Department Chairs to maintain a qualified/quality faculty team and substitute pool.• Facilitate the new faculty orientation online course with each new faculty member prior to the employees first day of class. Continue to service Department Chairs and faculty by modeling, mentoring, and monitoring academic activities.• Develop course schedules choosing faculty teaching assignments for each quarter in addition to an annual strategic curriculum plan.• Supervise Department Chairs and faculty.• Monitor the classroom observation process conducted by Department Chairs of all faculties.• Assist the Executive Director in maintaining data for producing the Campus Accountability Report (CAR) and IPEDS report required by approving organizations.• Monitor established systems for tracking goals and outcomes to assist faculty in achieving retention goals.• Promote the continual growth of the college through continued professional growth, research, and development of quality academic programs.• Work closely with the Department Chairs to maintain quality curriculum for all course / program offerings. Show less

• Administrator of Distance Education Activities

  • Apr 2013 - Feb 2014

  • Liaison between academic affairs and other departments with regard to distance education and academic activities.• Provided individual or group learning management system (LMS) training and support to faculty and students.• Recommended updates to educational solutions through personal experience and feedback from student, faculty, and staff to improve the current structure of offerings.• Researched and resolved LMS functionality issues.• Maintained and operated various technologies used in the delivery of instructional and/or interactive programs and courses.• Remain current on system specification and updates; communicate updates and changes to the field as needed.• Interface with vendors and curriculum developers to secure electronic assets needs to support online curricula. Show less

• Academic Success Manager

  • Oct 2011 - Apr 2013

  • Improves student retention rate by tracking progress of students through program and counsels students regarding personal and/or academic issues• Plans and develops objectives for retention purposes and participates in policy and procedure development• Serves as liaison between various departments or instructors and the student, clarifying procedures and practices• Reviews students' progress; follows up on progress through personal contact and correspondence• Creates academic recovery plans, and strategies that help increase student success in online courses• Assist with online student orientations using the Learning Management System, and with site-based orientations for all new students Show less

• Career Services Manager

  • Apr 2011 - Oct 2011

  • Provide career and college advising and assistance to students, teachers, and enrollment advisors.• Prepare career education and instructional materials for use by students in their career services class.• Assist students in locating and using college/career information as needed for research assignments on their desired vocation.• Contact, schedule and arrange guest speakers from local businesses.• Develop and maintain a current and comprehensive career services website including information on careers, employment prospects and interviewing/resume writing techniques.• Facilitate two graduations each year and a half way to graduation celebration for students.• Implemented a student life cycle plan for retention efforts.• Maintain records and student files to adhere to Institutional Effectiveness Plan Show less

• Learner Services Coordinator

  • Apr 2010 - Apr 2011

  • Maintained timely and accurate records of the academic progress and accomplishments.• Maintained the privacy and security of all student records.• Did the scheduling of classes, grade recording, and grade reporting.• Provided data for internal and external reporting, assisted departments and furnished the urgent data and additional services.



Angel Animal Hospital

• United States
• Veterinary Services
• 1 - 100 Employee

• Practice Manager

  • Jan 2007 - May 2010

  Manage office work schedules/hours and implement adjustments based on customer needs. Hiring and maintaining support staff. Developed and maintained employee manual for all business office procedures, resulting in standardized operations. Inventory purchasing and control for front office and medical team. Manage office work schedules/hours and implement adjustments based on customer needs. Hiring and maintaining support staff. Developed and maintained employee manual for all business office procedures, resulting in standardized operations. Inventory purchasing and control for front office and medical team.



McLeodUSA

• Telecommunications
• 1 - 100 Employee

• Lead Repair Technician

  • May 2002 - May 2006

  Processed trouble tickets for phone/data line service and programming issues. Maintained excellent communication skills through daily contact with escalated customer issues. Telephone switch programming and trouble shooting. Weekly employee mentoring. Successfully reduced out of service time for customers by over 30%. Processed trouble tickets for phone/data line service and programming issues. Maintained excellent communication skills through daily contact with escalated customer issues. Telephone switch programming and trouble shooting. Weekly employee mentoring. Successfully reduced out of service time for customers by over 30%.