Jeanine Baker
Customer Service Representative at Nova Scotia Power- Claim this Profile
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Bio
Michael Rossi
I had the pleasure of working with Jeanine for several years at Rogers. Jeanine demonstrates professionalism daily through her impeccable skills including: organizational, scheduling & planning, time management, all with a commitment to providing the highest quality experience for customers. Jeanine was our go-to expert and was always happy to share her extensive knowledge of our business practices and processes. She was the lead for the team’s scheduling and capacity planning and consistently ensured we met tight deadlines for our customers. I learned a lot working with Jeanine and truly believe she would be a great asset to any team!
Michael Rossi
I had the pleasure of working with Jeanine for several years at Rogers. Jeanine demonstrates professionalism daily through her impeccable skills including: organizational, scheduling & planning, time management, all with a commitment to providing the highest quality experience for customers. Jeanine was our go-to expert and was always happy to share her extensive knowledge of our business practices and processes. She was the lead for the team’s scheduling and capacity planning and consistently ensured we met tight deadlines for our customers. I learned a lot working with Jeanine and truly believe she would be a great asset to any team!
Michael Rossi
I had the pleasure of working with Jeanine for several years at Rogers. Jeanine demonstrates professionalism daily through her impeccable skills including: organizational, scheduling & planning, time management, all with a commitment to providing the highest quality experience for customers. Jeanine was our go-to expert and was always happy to share her extensive knowledge of our business practices and processes. She was the lead for the team’s scheduling and capacity planning and consistently ensured we met tight deadlines for our customers. I learned a lot working with Jeanine and truly believe she would be a great asset to any team!
Michael Rossi
I had the pleasure of working with Jeanine for several years at Rogers. Jeanine demonstrates professionalism daily through her impeccable skills including: organizational, scheduling & planning, time management, all with a commitment to providing the highest quality experience for customers. Jeanine was our go-to expert and was always happy to share her extensive knowledge of our business practices and processes. She was the lead for the team’s scheduling and capacity planning and consistently ensured we met tight deadlines for our customers. I learned a lot working with Jeanine and truly believe she would be a great asset to any team!
Credentials
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SQM Certified World Class Customer Service Representative
SQM Call Centre VoC ExpertsJan, 2012- Nov, 2024 -
Customer First Award - Business Impact
Rogers Communications -
I Am Service Certification
Rogers Communications
Experience
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Nova Scotia Power
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Canada
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Utilities
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300 - 400 Employee
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Customer Service Representative
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Jan 2020 - Present
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Rogers Communications
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Canada
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Telecommunications
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700 & Above Employee
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Migrations Planner / Contracts Analyst
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Jan 2012 - Aug 2019
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Business Customer Care - Phone & Email
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Jan 2011 - Jan 2012
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Rogers Internal Business Support / Migration Project
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Jan 2010 - Jan 2011
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Consumer Customer Retention
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Jul 2009 - Jan 2010
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Inbound Customer Service Representative - Phone
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Oct 2008 - Jul 2009
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Gemma Communications
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Canada
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Outbound Sales - Rogers Bundles
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Jan 2008 - Oct 2008
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Outbound Sales - Rogers for Business
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Jul 2007 - Jan 2008
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Microsoft Customer Service - Phone & Email
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Oct 2005 - May 2007
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Outbound Sales - Capital One
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Jan 2005 - Oct 2005
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Zellers
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Retail
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500 - 600 Employee
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Merchandise Organizer
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Nov 2003 - Nov 2004
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Education
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Stratford Career Institute
Diploma, Administrative Assistant / Secretary -
Delta Secondary School
Diploma