Experience

Air Caraïbes

• Guadeloupe
• Airlines and Aviation
• 400 - 500 Employee

• MANAGER OF GROUND OPERATION SERVICES

  • Jun 2014 - Present



Envoy Air

• Airlines and Aviation
• 700 & Above Employee

• General Manager Airport Operations

  • Dec 2005 - Aug 2013

  In my role, I provided leadership and direction to coordinate the daily operations of a fast-paced airport division where I worked effectively under very aggressive deadlines to adhere to all compliance regulations consistently. I managed and supervised a productive and efficient team and collaborated with Regional Managers to oversee successful and effective commercial activities that drove revenue and exceeded business objectives. Communicating professionally and effectively, I negotiated lower tax rates for passengers and visa exemptions for crewmembers, and I was proactive in effective crisis management and emergency response preparation. I took a lead role in safe practices during a three-month strike, hurricanes and volcanic ash issues. My core achievements were to develop and execute new policies that drove PTP and FDF to the most profitable American Eagle station in the Caribbean, and I liaised with Tourism Board, Local Authorities, Travel Agents, Tour Operators and Hotel Mangers to develop and implement marketing initiatives that significantly enhance sales and increase flights from 2 – 3 daily. Additionally, I spearheaded new pricing policies and re-organised airport sales office and corporate group bookings, and I successfully negotiated re-opening of Martinique (FDF) airport. Show less

• Regional General Manager

  • Dec 1999 - Dec 2005

  As a natural leader, I managed and directed the Guadeloupe (PTP) and Martinique (FDF) station openings and worked successfully to achieve business objectives with an aggressive timescale. I was responsible for the successful transition of American Airlines in the development of the subsidiary, American Eagle. I liaised with Airport Authorities and Governmental Agencies to collaborate and negotiate effective contracts for ground handling practices, and I supervised a driven team of employees. My core achievements are to lead new security procedures and facilitate effective training programs after 9/11 terrorist attacks, and I oversaw the translation and revision of AA security programs that comply with US, France and European directives. I took quick action in response to a sudden closure of Martinique station to re-route passengers and communicate with media personnel, and I took a practical approach to minimize impact on customers. I resolved complex problems in adherence with all policies and regulations. I successfully achieved high standards of performance in the areas of quality service, dependability, cost controls, profitability, safety and security. Show less



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• General Manager Airport Services

  • Oct 1997 - Nov 1999

  Reporting to a regional manager based in London, I lead the efficient daily operations as well as the re-organisation of the Manchester Station. I defined guidelines and recruitment procedures for three lead agents and 45 support staff tasked with managing the daily operations. My core achievements were to successfully strengthen the quality of performance with an emphasis on merit and follow-up on assessment. I collaborated with marketing and sales departments to craft engaging initiatives and successfully obtain additional daily flights, and I significantly contributed to building partnerships between American Airlines and British Airways to develop cooperative programs that drove sales. Show less

• General Manager Airport Services

  • Apr 1996 - Oct 1997

  I managed and restructured BHX Station in order to boost productivity and drive sales across the organisation, and I devised innovative programs to maximise efficiency operational-wide. I oversaw audits to improve ground handling and streamline the entire operation to comply with corporate policy and procedures. I lead a driven and efficient team, and I developed cost effective budgeting plans as well as sales and marketing campaigns that drove profitability and minimised risk. I build mutually beneficial relationships with local Travel Agents to negotiate sales agreements with high profile accounts and significantly contributed to the organization becoming profitable within six short months. Show less



American Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Supervisor Airport Services

  • 1990 - 1996

  Supervision and coordination of daily operational activitiesTeam leader: Assessment of employee performance. Coaching and counseling

• Passenger Service Agent

  • Aug 1986 - Apr 1990