Experience

Gulf Coast Village

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales & Marketing Director

  • Jun 2023 - Present

  United States Senior Livung



The Terraces at Bonita Springs

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Sales Counselor

  • Dec 2021 - Jun 2023

  Florida, United States



The Summit of Fort Myers

• Sales Counselor

  • Aug 2021 - Dec 2021

  Responsible for community relations, marketing, & sales. Conduct visits & tours of the community to prospects & their families. Manage the sales process through CRM Sales Processes from initial inquiry to the coordination of the move-in. Focused community relations efforts to market & brand the community to the public & industry professionals.



Aston Gardens, Pelican Marsh

• Food and Beverage Services
• 1 - 100 Employee

• Senior Lifestyle Counselor

  • Oct 2017 - Jun 2021

  Naples, Florida Responsible for working with prospective residents to help transition them into a 17 acre community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process through CRM and DEI Sales Processes from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and… Show more Responsible for working with prospective residents to help transition them into a 17 acre community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process through CRM and DEI Sales Processes from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and other community resources to develop mutually beneficial relationships. Show less



The Arlington of Naples

• Retirement Counselor

  • Nov 2016 - Oct 2017

  Naples, Florida Responsible for working with prospective residents to help transition them into Continuing Care Retirement Community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and other community… Show more Responsible for working with prospective residents to help transition them into Continuing Care Retirement Community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and other community resources to develop mutually beneficial relationships. Show less



Aston Gardens, Pelican Marsh

• Senior Lifestyle Counselor

  • Mar 2014 - Nov 2016

  Naples, Florida Responsible for working with prospective residents to help transition them into a 17 acre community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process through CRM and DEI Sales Processes from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and… Show more Responsible for working with prospective residents to help transition them into a 17 acre community. Conduct visits and tours to prospects and professional referral sources. Manage the sales process through CRM and DEI Sales Processes from initial inquiry to the coordination of the move-in. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and other community resources to develop mutually beneficial relationships. Show less



Barrington Terrace Assisted Living & Memory Care Residence

• Senior Care Counselor

  • Jan 2013 - Mar 2014

  Naples, Florida Responsible for working with prospective families to help transition them to becoming residents. Conduct visits and tours to prospects and professional referral sources. Manage the sales process from initial inquiry to the coordination of the move-in. Develop annual strategic marketing plan with quarterly updates of closing ratios and competitive market updates. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of… Show more Responsible for working with prospective families to help transition them to becoming residents. Conduct visits and tours to prospects and professional referral sources. Manage the sales process from initial inquiry to the coordination of the move-in. Develop annual strategic marketing plan with quarterly updates of closing ratios and competitive market updates. Manage and develop active relationships with leading referral sources and influencers in the community to increase referrals of qualified clients. Network with various medical, legal, financial, and other community resources to develop mutually beneficial relationships. Show less



Cedar Brook Group

• United States
• Financial Services
• 1 - 100 Employee

• Client Services Manager

  • Mar 2012 - Dec 2012

  Naples, Florida •Work within multiple insurance/financial systems for reporting purposes •Networking/marketing to attract new clients •Preparing client investment reviews •Open new accounts for clients •Track money movement •Set up, track billing to/from clients/vendors •Work with outside vendors to service client needs



Royal Palms Health & Home Concierge

• United States
• Health, Wellness & Fitness

• Lifestyle Manager

  • Sep 2009 - Mar 2012

  Naples, Florida •Business networking/marketing and relationship building. •Establish client accounts through direct selling. •Service client accounts. •Interview, hire, schedule and coach personal assistants. •Initiate and retain contracts with vendors for services. •Office Administration •Procedural development and documentation •Licensed Real Estate Sales Associate assisting absentee owners with rental properties.



Omni Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Training Supervisor

  • Jan 2006 - Jul 2008

  Omaha, Nebraska •Guest speaker for a national conference •Developed/implemented a Career Path Program for sales associates and operations support •Created standard operating procedures for operations •Supervised two training team members •Provided feedback/skills assessment for annual reviews of 129 sales associates •Facilitated ongoing training programs for call center wide staff including managers/supervisors •Coordinated training trips to hotel properties •Facilitated new hire… Show more •Guest speaker for a national conference •Developed/implemented a Career Path Program for sales associates and operations support •Created standard operating procedures for operations •Supervised two training team members •Provided feedback/skills assessment for annual reviews of 129 sales associates •Facilitated ongoing training programs for call center wide staff including managers/supervisors •Coordinated training trips to hotel properties •Facilitated new hire classroom and one to one training •Developed training for user community on newly implemented scheduling system •Re-invented, documented and rolled out a new hotel presentation process •Individual coaching to sales associates •Maximized employee morale, productivity and efficiency/effectiveness •Defined and documented training mentor plan for reservations associates •Defined, documented and implemented internal test call process •Researched/implemented new technology to enhance training of the call center Show less



Woodhouse Auto Family

• United States
• Automotive
• 200 - 300 Employee

• Data Management System Administrator

  • Aug 2002 - Dec 2005

  Blair Nebraka •Represented the company’s business units on all client based system software issues impacting functionality •Consulted and problem-solved to deliver functional solutions •Planned and developed a problem tracking system for the company •Examined issues to separate business process inadequacies from system design •Developed training for the Finance Team to aid in system performance •Trained Business Managers on system usage in large classroom setting •Worked with systems… Show more •Represented the company’s business units on all client based system software issues impacting functionality •Consulted and problem-solved to deliver functional solutions •Planned and developed a problem tracking system for the company •Examined issues to separate business process inadequacies from system design •Developed training for the Finance Team to aid in system performance •Trained Business Managers on system usage in large classroom setting •Worked with systems programmers to request enhancements and resolve system issues •Created a management communication team to enhance business processes pertaining to system and department procedures •Monitored and resolved all system exceptions

• Finance Support

  • Aug 2002 - Dec 2005

  Blair, Nebraska •Technical liaison between users and the Arkona operating system •Troubleshoot technical problems with forms, system, software, customer issues, title problems, repossessions and finance contracts •Secured the funding of financial contracts •Improve department structure by developing current staff and one to one training of new hires •Moved department from a manual to an electronic reporting process •Provided departmental orientation for employees hired across all… Show more •Technical liaison between users and the Arkona operating system •Troubleshoot technical problems with forms, system, software, customer issues, title problems, repossessions and finance contracts •Secured the funding of financial contracts •Improve department structure by developing current staff and one to one training of new hires •Moved department from a manual to an electronic reporting process •Provided departmental orientation for employees hired across all stores/departments •Liaison with finance & insurance companies, sales and finance staff and system programmers



Sorvive Technologies, Inc.

• Project Implementation Manager

  • Dec 2000 - Apr 2002

  Buford, Georgia •Performed cold calling to generate new Web EDI business. •Directly responsible for obtaining $100,000 account within a two week timeframe •Assisted with marketing initiatives for Web EDI implementation •Worked with Lucent Technologies Corporate Electronic Data Information (EDI) team to resolve and identify problems for EDI conversion requiring the understanding of their business systems •Established and maintained trading partner relationships with clients and their suppliers… Show more •Performed cold calling to generate new Web EDI business. •Directly responsible for obtaining $100,000 account within a two week timeframe •Assisted with marketing initiatives for Web EDI implementation •Worked with Lucent Technologies Corporate Electronic Data Information (EDI) team to resolve and identify problems for EDI conversion requiring the understanding of their business systems •Established and maintained trading partner relationships with clients and their suppliers •Set-up new companies and accounts on the Web EDI system •Worked with the IT department on system upgrades, including testing, maintenance, documentation of processes, troubleshooting and research •Trained clients in utilization of system •Developed detailed end user procedure documentation. Show less



Sorvive Tecnologies

• EDI Project Manager

  • Oct 1998 - Jun 2000

  Buford, Georgia •Performed cold calling to generate new Web EDI business. •Assisted with marketing initiatives for Web EDI implementation •Worked with Lucent Technologies Corporate Electronic Data Information (EDI) team to resolve and identify problems for EDI conversion of Phase I, II & III requiring the understanding of their business systems •Established and maintained trading partner relationships with clients and their suppliers •Set-up new companies and accounts on the Web EDI system… Show more •Performed cold calling to generate new Web EDI business. •Assisted with marketing initiatives for Web EDI implementation •Worked with Lucent Technologies Corporate Electronic Data Information (EDI) team to resolve and identify problems for EDI conversion of Phase I, II & III requiring the understanding of their business systems •Established and maintained trading partner relationships with clients and their suppliers •Set-up new companies and accounts on the Web EDI system •Worked with the IT department on system upgrades, including testing, maintenance, documentation of processes, troubleshooting and research •Trained clients in utilization of system •Developed detailed end user procedure documentation. Show less



RyShell Consulting Services

• Director of Corporate Marketing & Sales

  • Mar 1997 - Oct 1998

  Omaha, Nebraska Marketing and Sales of year 2000 consultants



FNBO

• United States
• Banking
• 700 & Above Employee

• Account Executive

  • 1987 - 1997

  Omaha, Nebraska Operations, Marketing and Sales