Jeanette Yap

Recruitment Consultant at Sehat Jobs
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY

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Experience

  • Sehat Jobs
    • Malaysia
    • Human Resources Services
    • 1 - 100 Employee
    • Recruitment Consultant
      • May 2023 - Present

  • Brandt Business Services
    • Malaysia
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Quality Analyst
      • Jul 2021 - Mar 2023

      - Conduct coachings for Team of 13 Agents- Compile weekly report regarding CSATs & DSATs, QA findings- Performing daily audits and taggings for DSATs- Presenting weekly reports to Program Leads & Team Leads- Compiling weekly report using Microsoft Excel Sheets

    • Customer Service Agent
      • Oct 2020 - Jul 2021

      - Construct reader centered emails for disputes between buyer andseller- Mediate and resolve dispute between buyer and seller- Handle customer care via emails and calls

Education

  • Tunku Abdul Rahman University of Management and Technology
    Bachelor's degree, Social Sciences (Psychology)
    2018 - 2020

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