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5.0

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Jim Coupal

Jeanette is the very definition of Texas friendly - excellent customer service skills - understanding the customer's needs and addressing them quickly and professionally. She is a skilled system administrator that find solutions to problems through her creativity and innovation. Jeanette is a great team player but is self-motivated and an independent thinker. I would always feel fortunate to have her as a part of my team.

Don Smith

I very much enjoy working with Jeanette, she is always pleasant and has a positive attitude. Her work ethic is strong, she is dedicated, driven and passionate about her work, taking great pride in everything she does. Jeanette's hard work, trust, friendship and loyalty are qualities that earn her great respect with her co-workers. She if often sought for resolutions to a large variety of issues. She accepts challenges without hesitation and can handle multiple projects simultaneously. Her customer service skills are exceptional. I highly recommend Jeanette and any company that she is working for is very lucky to have her.

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Experience

    • United States
    • Oil and Gas
    • 1 - 100 Employee
    • Safety & Facilities Manager
      • Apr 2023 - Present
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • PE Assistant
      • Sep 2022 - Apr 2023
    • United States
    • Medical Practices
    • 1 - 100 Employee
    • Pediatric Clinic Operations Manager
      • Aug 2012 - Sep 2022

      Managed a clinical office of 19 employees Managed day to day operations Managed computer software for the EMR System Raintree Managed network computer operations Managed credit card monthly billing Interfaced with clients and dealt concerns that they had Managed a clinical office of 19 employees Managed day to day operations Managed computer software for the EMR System Raintree Managed network computer operations Managed credit card monthly billing Interfaced with clients and dealt concerns that they had

    • United Kingdom
    • Research
    • 1 - 100 Employee
    • Warehouse Associate
      • Aug 2018 - Jan 2019

      Pull and prepare orders for shipment Performed incoming inspection on parts received into inventory Packaged and labeled new inventory per barcoding system Performed cycle counts on a weekly basis Coordinated restocking parts with the procurement department Maintained a clean and orderly work environment while adhering to all safety policies Pull and prepare orders for shipment Performed incoming inspection on parts received into inventory Packaged and labeled new inventory per barcoding system Performed cycle counts on a weekly basis Coordinated restocking parts with the procurement department Maintained a clean and orderly work environment while adhering to all safety policies

    • Software Development
    • 700 & Above Employee
    • Enterprise Portfolio Management Software Trainer
      • Nov 2011 - Aug 2012

      Project Management Software Consultant Planview helps organizations move their business forward given the realities of constrained people and financial resources. Our customers are more innovative, provide higher levels of service, and improve financial performance by optimizing the capacity of their limited resources through collaborative projects and enterprise-wide portfolio management. Project Management Software Consultant Planview helps organizations move their business forward given the realities of constrained people and financial resources. Our customers are more innovative, provide higher levels of service, and improve financial performance by optimizing the capacity of their limited resources through collaborative projects and enterprise-wide portfolio management.

    • System Engineer / Business Systems Analyst
      • Jan 2009 - Sep 2011

      •Central resource for project implementation and ongoing training; supporting managers, vendors, and both internal and external customers •Planning and execution of projects involving software/hardware changes impacting Seton Health Care Network spanning 8 major hospitals and 30+ ancillary clinics •Responsible sustaining program management activities involving the maintenance of the enterprise server infrastructure, comprising over 300 servers using a mix of Microsoft and Unix OS in combination of stand-alone, clustered, virtual, and blade servers • Project lead for Security/Critical Server Patching which involved the coordination with department managers to deploy the Microsoft Critical and Security updates required for a robust and protected network •Extensive knowledge in a wide range for software tools and application. •Security Administrator - Managed and maintained security in an 18,000 person organization. Joint leader in the Data Loss Prevention Program implementation and supported internet and email abuse investigations. This provided me exposure and experience in dealing with legal and law related items. •Administrator of Active Directory Domain comprising over 16,000 user accounts and over 2,300 network printers. •Administrator of Microsoft Exchange E-mail system, containing 11 servers, 20 Post Offices, and over 12,000 users. System connects to 40,000 user National e-mail system as well as the Internet Show less

    • System Engineer / Business Systems Analyst / Project Coordinator (2002 -- 2006)
      • May 2002 - Sep 2011

      •Evaluate technical and computational needs for hospital and clinical support personnel including physicians, nurses, technicians •Implement and support 75 servers mixed with the Citrix 3.0 Server Farm platform •Responsible for approximately 6,807 users in the Seton Healthcare Network •Responsible for Data Center Capacity Planning and Disaster recovery for SMC, Brackenridge facilities •Administer Disaster Recovery Process for all servers in network. Including backup and restore processes and off site archiving of backup media and application software •Responsible for coordinating with 300 department managers for the deployment of the Microsoft Critical and Security updates in the Seton Health Care Network Show less

    • Server Administrator
      • Nov 1999 - Jan 2002

      Responsible for over 186 servers for Seton Healthcare NetworkAdministrator for approximately 2,800 Novell user accounts and 25,000 GroupWise e-mail systems nationwideManage all network security and network accountsTrain physicians and nurses on integration of new applications for patient data transfers between systems

    • PC LAN Specialist
      • Nov 1998 - Nov 1999

      Managed Service Desk technicians, who answered first line support calls for Seton Health Care NetworkManage and support network security of city and regional clinics, their physicians and their nursesCreate and oversee Seton Health Network accounts, including providing access to over 6,500 usersProvide technical support to hospital executives, administrators, physicians, nurses and other personnelResponsible for general support including site server cabling and maintenance, installation of new equipment network devices, training and technical documentation Show less

    • Support Services Representative - Team Lead /Educator/Project Coordinator
      • Feb 1998 - Nov 1998

      Create and implement training protocols for Seton Health Network (SHN)Develop and implement team policies and procedures for excellent support and customer service skillsTrain all SHN users/employees on GroupWise / Novell platformResponsible for achieving and maintaining team goal of mainstreaming first call resolution at 85%Develop team-specific training modules for efficient implementation of new client accountsCross-training of team members for successful support of multiple government and corporate clients Show less

    • Computer Technician
      • Sep 1997 - Feb 1998

      Responsible for all Seton Health Care Network systems including, network devices, servers, PC's and printersProvide technical support for Pathlab systems and to physicians, nurses and healthcare administrators in a managed service environmentTroubleshoot network connectivity, service updates and upgrades, install new server-based applications on a client-server network

    • United States
    • Hospitals and Health Care
    • Sunquest Administrator
      • Aug 1995 - Sep 1997

      and pathologist Oversee all medical instruments in the lab including, blood culture, Beckman machines, XLMA1 and XLMA2 Assist with development of Flexi Dollar billing system (billing system for the hospital lab) and pathologist Oversee all medical instruments in the lab including, blood culture, Beckman machines, XLMA1 and XLMA2 Assist with development of Flexi Dollar billing system (billing system for the hospital lab)

    • EMS Operator
      • May 1990 - Aug 1995

      Responsible for regulating environmental issues for Exxon and the city of Baytown Manage software program in which monitors site emergency valves and gauges Develop written safety and emergency protocols for entire city Crisis manager between Exxon Chemical Co and city of Baytown Fire and Police department emergency units Manage inventory team of 15 for inventory control and ordering of all local and regional office supplies and equipment Monitor and maintain relationships with existing vendors to maximize negotiating opportunity for cost effective spending Show less

    • Environmental Managment Operator
      • 1990 - 1995

Education

  • Lee College
    1991 - 1992
  • Robert E. Lee High School

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