Experience

New Forest District Council

• United Kingdom
• Government Administration
• 200 - 300 Employee

• Housing Helpdesk Officer

  • Oct 2004 - Present

  Dealing with repairs enquiries, rent arrears, tenancy changes including successions and terminations, Mutual Exchanges, giving Housing Benefit advice, preparing legal documents and taking minutes. Being involved in Tenants' focus groups. Discussing sensitive issues with external agencies such as other Local Authorities, Housing Associations, Social Workers/ Support Workers / Police

• Housing Management Assistant

  • Apr 2000 - Oct 2004

  Looking for part-time admin, customer service or support work role in addition to current role as Housing Helpdesk Officer. Available for immediate start (20 or more hours per week covering Tuesdays and Thursdays and weekends if necessary.



Blakemores Solicitors

• Southampton, United Kingdom

• Client Care Representative

  • Sep 2011 - Mar 2013

  Was first point of contact in taking legal enquiries from members of the public - giving an overview of the process and procedure in resolving legal issues including company and commercial matters. Sadly the company ceased trading. Was first point of contact in taking legal enquiries from members of the public - giving an overview of the process and procedure in resolving legal issues including company and commercial matters. Sadly the company ceased trading.



Morris Dibben Estate Agents

• Secretary to Managing Director

  • Apr 1982 - Apr 1986