Business Development Manager

• Oct 2022 - Present

Client Growth Manager

• Jul 2022 - Oct 2022

Customer Experience Manager

• Dec 2021 - Jul 2022

- Handling Customer Service team, which is maintance client side & worker side- Building telesales team for approach client side - Handling Customer Service team, which is maintance client side & worker side- Building telesales team for approach client side

Customer Service Manager

• Oct 2018 - Nov 2021

Not only about inquiry customer needs, but create customer engagement strategy.Building long-relationship of customerIncrease customer satisfatory and create royal customer.Responding customer's request, problem and complain courtesily.Building product guideline and develop training program.Building volunteer development strategy and socialize program in Jakarta's districts. Not only about inquiry customer needs, but create customer engagement strategy.Building long-relationship of customerIncrease customer satisfatory and create royal customer.Responding customer's request, problem and complain courtesily.Building product guideline and develop training program.Building volunteer development strategy and socialize program in Jakarta's districts.

Senior Relationship Manager

• Jun 2016 - Oct 2018

Maintence relationship with customer especially in wealth management and funding. Rebalancing portofolio and having good knowledge about all banking products (include lending products as a refer). Sertified WAPERD & AAJI.Ensure customer experience of products. Maintence relationship with customer especially in wealth management and funding. Rebalancing portofolio and having good knowledge about all banking products (include lending products as a refer). Sertified WAPERD & AAJI.Ensure customer experience of products.

Customer Relationship Executive

• Nov 2015 - Jun 2016

Maintence customer's relationship.Building customer's trust, engagement and loyal to our banking.Maintance wealth management of customer's portofolio. Maintence customer's relationship.Building customer's trust, engagement and loyal to our banking.Maintance wealth management of customer's portofolio.

Customer Relations Officer

• Nov 2013 - Nov 2015

Maintance relationship with customer.Rebalancing portofolio of wealth management.Experience to handle corporate customer. Maintance relationship with customer.Rebalancing portofolio of wealth management.Experience to handle corporate customer.

Financial Service Consultant

• Dec 2010 - Nov 2013

- sell various types of insurance policies to individual and corporate businesses on behalf of life insurance- seek out new clients and develop client by networking to find new customers and generate lists of prospective clients- contact and persentation at some companies to explain features, advantages of various policies to promote of insurance product- attend meeting, investment training and program to learn about new products and services, learn new skill and receive technical assistance in developing new accounts- perform administrative job such as maintaining existing policy and handling insurance claim

Wholesaler branch

• Dec 2009 - Dec 2010

- maintence policyholders to deliver and explain policy- Explain features product as product campaign of Bank Permata branch- interview prospective client ( as referal from marketing bank ) to obtain data about their financial resources and need, the physical condition of the person to be insured