Experience

Inno Bright Tech

• Advertising Services
• 1 - 100 Employee

• eCommerce and Risk Management Consultant

  • Nov 2016 - Present

  Management of eCommerce performance, marketing, Lead generation strategies and campaign optimization. Management of eCommerce performance, marketing, Lead generation strategies and campaign optimization.



GCA - CRS

• San Jose, Costa Rica

• Consultant/Manager Risk Management and eCommerce

  • Sep 2016 - Present

  Management of eCommerce performance and optimization; Risk and Fraud Prevention; Continuous Process Improvement, Credit scoring and Risk Management. Data mining and optimization. Management of eCommerce performance and optimization; Risk and Fraud Prevention; Continuous Process Improvement, Credit scoring and Risk Management. Data mining and optimization.



SAM S.A.

• Risk Management And CC Processing Manager

  • Nov 2002 - Sep 2016

  Risk management and prevention of online fraud. Management of charge backs and minimization of risk exposure. Management of clients escalations, customer retention and customer satisfaction ensuring proper attention and resolution is achieve. Optimization of performance of eCommerce, performing root cause analysis, credit scoring, and data mining amongst others. Manages a team of more than 30. Risk management and prevention of online fraud. Management of charge backs and minimization of risk exposure. Management of clients escalations, customer retention and customer satisfaction ensuring proper attention and resolution is achieve. Optimization of performance of eCommerce, performing root cause analysis, credit scoring, and data mining amongst others. Manages a team of more than 30.



Advistech SA

• San Jose, Costa Rica

• General Manager

  • Apr 2001 - Nov 2002

  Overlooks daily operations of the company, administrative functions such as payrolls, training, hiring, firing, etc. Overlooks daily operations of the company, administrative functions such as payrolls, training, hiring, firing, etc.



WorldNet Gaming

• San Jose Costa Rica

• Merchant and Customer Support Manager

  • Feb 1998 - Mar 2001

  Manages merchant and CS support issues. Call Center Management. Manages merchant and CS support issues. Call Center Management.



Dow Jones Telerate

• Manila, Philippines

• Banking and Trading Software Support

  • Mar 1997 - Feb 1998

  Provides banking and software support for bank traders that uses Dow Jones Facilities, Provides banking and software support for bank traders that uses Dow Jones Facilities,



STI

• Manila, Philippines

• Junior Programming Instructor

  • May 1992 - Mar 1997

  Incharge of training and teaching computer skills and programming to different group of people from High school graduates to Professionals Incharge of training and teaching computer skills and programming to different group of people from High school graduates to Professionals