Experience

Bella Collina

• United States
• Real Estate
• 1 - 100 Employee

• • Oct 2019 - Present

  -E-commerce management-Yield management -Constantly finding ways to overcome the challenges of the lodging industry-Correspond with Online Travel Agents and Market Managers -Set up rates and promotions to increase Occupancy and ADR-Seek out marketing opportunities through local involvement

• • Apr 2019 - Oct 2019

  -End of day paperwork and credit card processing-In-depth use of Jonas Software to create an organized, practical and efficient Point of Sale-Communicate with sales reps to maintain novelty for our guests-Create action plans to better identify a path to achieve a goal-Set up Par Levels, On-hand, and stock system-Set up and follow order guides to ensure proper ordering -Establish a system for operational continuity -Menu costing and development

• • Dec 2018 - Apr 2019

  -First to interact with guests upon arrival-Time and resource management based on projected number of players on tee sheet-Cleaned and maintained Cart Barn-Last to interact with guest prior to departure



stayNantahala Luxury Cabin and Yurt Rentals

• Accommodations Manager

  • Dec 2017 - Nov 2018

  -Property acquisition through broker communications -Contract negotiations -Standardized housekeeping procedures -Cabin maintenance -Pre-arrival inspections -Inventory and price management -Implemented the use of purchase orders -Oversee design and function of Welcome Center -Brand ambassador through promotions and local chamber of commerce -Property acquisition through broker communications -Contract negotiations -Standardized housekeeping procedures -Cabin maintenance -Pre-arrival inspections -Inventory and price management -Implemented the use of purchase orders -Oversee design and function of Welcome Center -Brand ambassador through promotions and local chamber of commerce



Lakes End Cafe & Grill - stayNantahala LLC

• Restaurant Manager

  • Feb 2017 - Mar 2018

  -Scheduling -Labor vs Sales management -Assist in the creation of new products and specials by communicating with vendors and sales reps -Integration of New POS system -Manage End of Day accounting and Cash Handling -Inventory and Ordering -Ensured all sanitation guidelines were being met and exceeded -Committed to 100% satisfaction 100% of the time -Developed staff through coaching and recognition -Interviewed and recommended prospects for hiring -Scheduling -Labor vs Sales management -Assist in the creation of new products and specials by communicating with vendors and sales reps -Integration of New POS system -Manage End of Day accounting and Cash Handling -Inventory and Ordering -Ensured all sanitation guidelines were being met and exceeded -Committed to 100% satisfaction 100% of the time -Developed staff through coaching and recognition -Interviewed and recommended prospects for hiring

• • Sep 2016 - Jan 2017

  -Used Jonas Tee Time Management to book and manage tee times -Work with Online Travel Agents to book tee times -Retail -Interacted with members daily-Assisted in the organization of golf outings and tournaments

• • Apr 2016 - Sep 2016

  -First to interact with guests upon arrival-Time and resource management based on projected number of players on tee sheet-Cleaned and maintained Cart Barn -Last to interact with guest prior to departure



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• • Nov 2015 - Dec 2016

  • Safely operate vessels in waterways while transporting guests to and from resorts• Effectively manage guest flow and queues• Perform inspections and properly complete appropriate checklists • Closely monitor radio communication amongst fellow captains and coordinators

• • Apr 2015 - Nov 2015

  -Answer guests' questions about dining options available within the resort-Listening to guests' problems and inquiries and assist to solve them-Receive orders from guests and maintain strong communication with kitchen to ensure efficient workflow-Known procedures of Walt Disney World cash handling system-Retrieve room service trays from hallways and rooms in a timely manner to preserve show quality



staySky Hotels & Resorts

• United States
• Hospitality
• 1 - 100 Employee

• • Feb 2014 - Mar 2015

  -Answered incoming phone calls from current and potential guests to assist with inquiries about hotels and company-Assisted in creating the dream vacation for guests by planning their stays at hotels-Worked on upselling hotel stays with enticing vacation packages-Entered reservation data from online reservation companies-Performed auditing of upcoming reservations to ensure accuracy-Provided safe handling of sensitive information such as guest credit card information

• • Jun 2014 - Aug 2014

  -Maintain communication with online travel agents-Constantly reviewed local competition in order to maintain competitive pricing on hotel rates-Set up weekly meetings with upper management to discuss most profitable rates-Rate and occupancy management for five properties

• • Oct 2013 - Feb 2014

  -Worked as a part of a corporate intern program at staySky Resort Management-Fielded guest concerns, questions, and problems to arrive at efficient and beneficial solutions-Efficiently checked in and out guests-Worked with interdepartmental communication to ensure quick turnovers-Stood as a highly knowledgeable source for surrounding area and attractions-Cash handling procedures

• • Jul 2013 - Oct 2013

  -Worked as a part of a corporate intern program at staySky Resort Management-Worked laundry room to ensure continuous supply of linens-Learned efficient and proper ways to clean hotel suites and rooms-Averaged 20 rooms a day in cleaning-Worked as housemen ensuring the housekeepers had a constant supply of linen delivered to them and in their carts-Handled room inspections prior to rooms being released to guests from check ins-Assisted in administrative duties such as scheduling, distribution of work, and pre shift meetings. Show less



Flat Rocks Pizza & Pasta Co.

• • Apr 2013 - Jul 2013

  -Ensured quality of guest service and food was above par-Aided in the front of the house staff in order to have an efficient operation-Always requested guest feedback after their meals-Did closing and end of shift procedures such as banking out servers

• • Aug 2011 - Jul 2013

  -Greeted guests efficiently upon arrival-Informed guests of menu and specials-Provided drinks and refills efficiently-Upsold items on food and beverage menus-Served as a knowledgeable source about menu and products offered-Listened to guests' concerns and effectively and quickly solved them-Answered and took incoming phone orders-Quickly bussed and set tables upon guests' departure

• • Aug 2011 - Jul 2013

  -Safely prepared meals while adhering to all safety standards-Safe Serve Certified-Worked expo and managed kitchen times in order to guarantee food freshness-Proactively prepped ingredients in accordance with projected volumes to lower waste-Received daily shipment from suppliers-Learned different cooking and preparation techniques-Worked table service and catering events

• • Aug 2011 - Nov 2012

  -Greeted guests at door-Managed section rotation for equal volume of guest to servers-Assisted servers bussing and running food-Wished guests an open farewell upon their departure

• • Nov 2010 - Aug 2011

  -Continuously washed dishes and kitchen utensils to replenish supplies-Adhered to all safety standards-Maintained guest restrooms and cleanliness-Participated in nightly cleaning of all dish room equipment as well as floors