Jean Pacheco
Technical Support Engineer at Resaleworld.com- Claim this Profile
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Topline Score
Bio
Credentials
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FactSet Essentials - Derivative Products
FactSetApr, 2021- Nov, 2024 -
FactSet Essentials - Portfolio Analysis
FactSetApr, 2021- Nov, 2024 -
FactSet Essentials - Productivity Suite
FactSetApr, 2021- Nov, 2024 -
FactSet Essentials - Universal Screening
FactSetApr, 2021- Nov, 2024 -
Factset Essentials - Core Products
FactSetApr, 2021- Nov, 2024 -
CompTIA Security+
CompTIASep, 2023- Nov, 2024
Experience
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Resaleworld.com
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Software Development
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1 - 100 Employee
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Technical Support Engineer
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Oct 2022 - Present
• Assist small and medium business owners with TCP/IP, hardware, and Windows operating system issues through more than 50 weekly calls • Manage 1000+ network systems using N-Able RMM for remote monitoring, maintenance, and troubleshooting • Configure and automate Firewalls for over 1000+ small and medium businesses • Set port forwarding rules for hardware setup over Microsoft Remote Desktop Protocol connections • Modify SQL Server database tables through stored procedures to… Show more • Assist small and medium business owners with TCP/IP, hardware, and Windows operating system issues through more than 50 weekly calls • Manage 1000+ network systems using N-Able RMM for remote monitoring, maintenance, and troubleshooting • Configure and automate Firewalls for over 1000+ small and medium businesses • Set port forwarding rules for hardware setup over Microsoft Remote Desktop Protocol connections • Modify SQL Server database tables through stored procedures to update account information and monetary transaction records for 1000+ businesses Show less • Assist small and medium business owners with TCP/IP, hardware, and Windows operating system issues through more than 50 weekly calls • Manage 1000+ network systems using N-Able RMM for remote monitoring, maintenance, and troubleshooting • Configure and automate Firewalls for over 1000+ small and medium businesses • Set port forwarding rules for hardware setup over Microsoft Remote Desktop Protocol connections • Modify SQL Server database tables through stored procedures to… Show more • Assist small and medium business owners with TCP/IP, hardware, and Windows operating system issues through more than 50 weekly calls • Manage 1000+ network systems using N-Able RMM for remote monitoring, maintenance, and troubleshooting • Configure and automate Firewalls for over 1000+ small and medium businesses • Set port forwarding rules for hardware setup over Microsoft Remote Desktop Protocol connections • Modify SQL Server database tables through stored procedures to update account information and monetary transaction records for 1000+ businesses Show less
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Rollins College
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United States
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Higher Education
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700 & Above Employee
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Information Technology Help Desk Rep
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Sep 2019 - Feb 2022
• Provided tier 1 troubleshooting support for Microsoft Windows and Apple operating systems for 2,500+ student community • Streamlined technical support for on-campus events by providing set-up and tear-down of devices • Reduced 80% of phone calls’ duration to 15 minutes assisting Rollins College Students and Faculty • Provided tier 1 troubleshooting support for Microsoft Windows and Apple operating systems for 2,500+ student community • Streamlined technical support for on-campus events by providing set-up and tear-down of devices • Reduced 80% of phone calls’ duration to 15 minutes assisting Rollins College Students and Faculty
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Education
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2023 - 2025
University of Central Florida
Master of Science - MS, Cybersecurity -
2018 - 2022
Rollins College
Bachelor's degree, International Business
Community
