Experience

Sales Funnel Expert
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Operations Manager

  • May 2023 - Present

Upwork
• United States
• IT Services and IT Consulting
• 300 - 400 Employee
• Project Manager

  • Jan 2014 - Present

LSAT Unplugged
• E-Learning Providers
• 1 - 100 Employee
• Operations Manager

  • Jan 2023 - May 2023

Gym Reinforcements
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Operations Manager

  • Jan 2022 - Dec 2022

Adaptive Telehealth
• Information Technology and Services
• Executive Assistant To Chief Executive Officer

  • Apr 2021 - Oct 2021

Project EVO
• United States
• Manufacturing
• 1 - 100 Employee
• Project Manager | Team Manager

  • Nov 2018 - Mar 2021


OfficePartners360

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Manager

  • Apr 2020 - Dec 2020

  Private Private



Course Hero

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Compliance Analyst

  • Nov 2018 - Oct 2020

  Private Private



Fabulous Catering

• Australia
• Hospitality
• 1 - 100 Employee

• Events Manager

  • Oct 2017 - Dec 2018

  Project Management Work (Projects) Customer Service Order Processing People Management Executive Assistance Project Management Work (Projects) Customer Service Order Processing People Management Executive Assistance



Palladiium International

• Netherlands
• Paper and Forest Product Manufacturing

• Project Manager | Flyer Designer

  • Jan 2016 - Sep 2017

  Takes phone calls / replies to emails from primarily American businesses as necessary Finds graphic artists, copywriters as necessary through services like Upwork Coordinates and manages outsourced work Prepares a daily report of communications & progress to share with Palladium leadership Provides feedback to designers / copywriters on their product Sends finished product to clients after internal review Setting up business & personal appointments Sending me status reports Organizing & monitoring email Monitoring email Drafting emails to others Responding to minor email requests Transcribe writing in pictures Track action items in a to-do list Provide email reminders for important events Organize my calendar and keep it up to date Help manage my contact list Track a MS Project schedule Create timelines and schedules for projects I have (probably in Powerpoint) Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Senior Operations Representative

  • Dec 2016 - Apr 2017

  Provide excellent customer service to existing customers Perform account level research and advise customer of products that may benefit them Stay up to date on all changes, developments, and enhancements for all systems, products, and upgrades update account information, and complete accurate documentation Provide excellent customer service to existing customers Perform account level research and advise customer of products that may benefit them Stay up to date on all changes, developments, and enhancements for all systems, products, and upgrades update account information, and complete accurate documentation



Self Publishing School

• Book and Periodical Publishing

• Assistant Project Manager

  • Jan 2016 - Jun 2016

  Self-Publishing School Project Manager Assistant Keeping in track of records and other documentations of the company. Responding to emails from the members / management thru Zendesk Assist in the employees schedule reports Constantly communicating with the other department to make sure that everyone’s updated. Relaying firsthand information to the team Making reports to the Project Manager on a daily basis Brainstorm ideas for the improvement of the company Follow Up invoice requests from the members Other general admin tasks Community Manager Assistant Responsible for helping the Community Management Team grow and manage the online community. Administratively support the Community Management Team for a variety of functions including planning and scheduling meetings, interviews, and online events (using Google Calendar, Calendly, and Google Forms, Asana) Monitor, moderate, and engage with Facebook community including aiding in customer support issues, and posting/ scheduling posts for team members, removing inappropriate posts, and adding and removing members from the group based off company reports. Manage online user documents for the Mastermind Community (using programs such as Google Sheets and Google Docs). Keep up with routine technical tasks in multiple online platforms and setting up links and events in Youtube, Facebook, Wordpress and Skype Manage and organize shared file systems in Google Drive including developing file-naming structures. Troubleshoot technical problems as needed. Assist in gathering customer feedback and reporting to the SPS team. Show less



Essence of Argan

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Specialist

  • Oct 2015 - Jan 2016

  Respond to inbound calls (Product Inquiries, Sales & Bill Disputes) Support other team members who needs assistance Save customers by offering a lower subscription plan Maintain the required metrics while taking in calls Respond to inbound calls (Product Inquiries, Sales & Bill Disputes) Support other team members who needs assistance Save customers by offering a lower subscription plan Maintain the required metrics while taking in calls



TRIANGL

• Retail
• 1 - 100 Employee

• Returns Specialist

  • Oct 2015 - Dec 2015

  Respond to customer’s enquiries / returns request Order Processing for replacements Ensure that there are enough stocks in the inventory Contact warehouse for updates Make sure that customers enquiry are resolved / forwarded in the right department Respond to customer’s enquiries / returns request Order Processing for replacements Ensure that there are enough stocks in the inventory Contact warehouse for updates Make sure that customers enquiry are resolved / forwarded in the right department



Collaborative Power Now International™

• Collaborative Connector

  • Jun 2015 - Oct 2015

  Getting new leads through the Mojo Software Responds to the clients inquiry through LinkedIn Set appointments to as much clients as possible Make sure to collaborate on a daily basis to the rest of the team for any updates Getting new leads through the Mojo Software Responds to the clients inquiry through LinkedIn Set appointments to as much clients as possible Make sure to collaborate on a daily basis to the rest of the team for any updates



Real Estate (US Employer)

• United States

• Virtual Assistant [Freelance]

  • Feb 2015 - May 2015

  Update the system for the new, reactivated leads Directly communicate to the clients via phone call and email to set an appointment Communicate with the real estate agents among the team to inform about new leads/reactivated leads Posted property listings in Craigslist, and update the other system about any changes on the listing Called expired leads to encourage them to list their property again Update the system for the new, reactivated leads Directly communicate to the clients via phone call and email to set an appointment Communicate with the real estate agents among the team to inform about new leads/reactivated leads Posted property listings in Craigslist, and update the other system about any changes on the listing Called expired leads to encourage them to list their property again



GBR Seafoods (Australia)

• Virtual Assistant

  • Jan 2015 - Apr 2015

  Organize files for the launching of the website Research information about the competitor’s business Creates content for the website Made sure that his emails/file are up to date for the Customer Service Field Contacted clients to provide updates regarding the company Organize files for the launching of the website Research information about the competitor’s business Creates content for the website Made sure that his emails/file are up to date for the Customer Service Field Contacted clients to provide updates regarding the company



ADP | Major Accounts Service - HR & Benefits

• Senior Analyst / Project Manager

  • Jul 2013 - Jan 2015

  The Senior Analyst / Project Manager role is primary functional and technical liaison between ADP and the client. Ensures that accurate requirements are captured, estimates are provided to the client for review and, upon client approval, modifications to the HR & Benefits application (HRB) are correctly updated and are delivered on time. Case ownership resolution based on established timeframe Follows-up on current tasks by working with the Carrier Connection Specialist and the Electronic Data Interchange Contact Provides assistance with the process of Open Enrollment Accuracy of case notes and data captured appointment with the HR Executives Client satisfaction measured by survey per project Show less



Resorts World Manila

• Philippines
• Travel Arrangements
• 100 - 200 Employee

• Casino Dealer

  • Apr 2013 - Jun 2013

  Responsible to deal at casino table games as required, maintain game security and provide service to players. Have the knowledge, fully understand and apply all gaming procedures and directives provided and adhere to these procedures and directives at all times. Perform duties with required amount of skill, accuracy, productivity and attention to as set down by the Casino Management. Maintain efficiency of games by dealing within game pace specified by the Management and in consideration of players’ satisfaction. Maintain a high standard of grooming, appearance and hygiene at all times in accordance with company policy and procedure. Ensure every player enjoys the gaming experience by being polite and attentive to players’ needs, by creating a friendly and fun atmosphere. The customers are to be treated with utmost courtesy, diplomacy and respect in adherence to the Casino Service Policy. Maintain security of the game and company’s assets by ensuring players’ adhere to game rules, maintain vigilance to note cheats and comply to security measures. The Dealer shall report any illegal act or provide information concerning such activity in relevance to the Casino Operations or the Company in general. Learn new skills and knowledge by participating diligently in training programs provided by the Management. To project good company’s image and uphold company’s policy and not to divulge official matters that are confidential. Show less



Teleperformance Philippines | Telstra Consumer (Australian Account)

• Customer Escalations Management

  • Dec 2010 - Apr 2013

  Customer Excellence Supervisor (Support Team) Provides assistance to the Front of house consultants for customer’s complicated enquiries. Handle escalation calls if consultants cannot resolve the issue on their end. Analyze customer’s account if there’s a misaligned component that needs to be rectified. Customer Service Representative Assist customers with enquiries in a professional and timely manner. Handle inbound customer service support calls from established customers. Cross-sell value added services or products offered by the account. Provide consistent and superior service to every customer Show less