Experience

Internet Solutions

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• IT Lab Administrator

  • 2002 - Present

  o Management of lab staff members o Re-installations and testing of new hardware and software o Maintenance and updating of lab server o Monitoring and partially managing Microsoft Volume Licensing. o Updating and maintenance of the ZA Domain server user and computer accounts o Staff training o Setting up and changing of installation manuals o Manage lab and test lab as per the site management document o Testing and approving all new patches on a weekly basis across all operating platforms o Resolving allocated incidents and problems directly with users (other defined projects) o Provide support for Windows Operating Systems, MS Office Packages and Remote Access (ADSL, wireless, 3G and Dialup) o Provide support for peripherals (external drives, modems, printers) and have a basic understanding of the TCP/IP networking protocol o Communicate effectively with relevant Stakeholders including team members and Management o Display a high sense of customer centricity and be team driven o Configure peripheral equipment (e.g. printers, scanners, Phones and all data enabled devices) o Install, configure and trouble shoot all in-house applications o Troubleshoot software and hardware related problems Show less



MWEB

• South Africa
• IT Services and IT Consulting
• 500 - 600 Employee

• IT Lab Administrator

  • Oct 2002 - Jan 2015

  o Management of lab staff members o Re-installations and testing of new hardware and software o Maintenance and updating of lab server o Monitoring and partially managing Microsoft Volume Licensing. o Updating and maintenance of the ZA Domain server user and computer accounts o Staff training o Setting up and changing of installation manuals o Manage lab and test lab as per the site management document o Testing and approving all new patches on a weekly basis across all operating platforms o Resolving allocated incidents and problems directly with users (other defined projects) o Provide support for Windows Operating Systems, MS Office Packages and Remote Access (ADSL, wireless, 3G and Dialup) o Provide support for peripherals (external drives, modems, printers) and have a basic understanding of the TCP/IP networking protocol o Communicate effectively with relevant Stakeholders including team members and Management o Display a high sense of customer centricity and be team driven o Configure peripheral equipment (e.g. printers, scanners, Phones and all data enabled devices) o Install, configure and trouble shoot all in-house applications o Troubleshoot software and hardware related problems Show less



Volksblad

• IT Technician

  • Jan 1995 - Sep 2002