Jean Thibault, CPC
Senior Director of Healthcare Operations at Waianae Coast Comprehensive Health Center- Claim this Profile
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Bio
Credentials
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Certified Professional Coder (CPC)
American Academy of Professional coders -
Certified Professional Coder (CPC)
American Academy of Professional Coders
Experience
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Waianae Coast Comprehensive Health Center
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Senior Director of Healthcare Operations
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May 2021 - Present
Drive operational strategy, vision, and implementation for nine Primary Care clinics, a Call Center, and five departments (Patient Financial Services, Coding and Billing, Training, Referrals, and Medical Reception) while overseeing Revenue Cycle Management. Control business initiatives, growth and development, and productivity optimization. Deliver innovative leadership for six-member team (and 225 indirect reports) in planning, organizing, and directing all aspects of resource utilization, financial stability, and maximizing performance.Selected Accomplishments:* Introduced multiple process improvements, decreasing AR days by 23, reducing no-show rate by 6%, and slashing payer denials while increasing electronic patient payments.* Reimagined departmental structure, streamlining workflow, enhancing technology, and generating a cost savings equal to 30 positions.* Spearheaded fresh electronic registration process, cutting demographic and insurance errors. Show less
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Director of Revenue Cycle Management
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Jan 2016 - May 2021
Aggressively recruited to evaluate and identify ineffective workflow processes and implement solutions to improve productivity and personnel performance. Prepared departmental budgets by analyzing historical data, projected spending, and actualized costs. Performed billing, collection, and reporting functions. Defined and documented office procedures, using updated standard operating procedures to provide thorough and comprehensive training for all revenue cycle staff. Led employee performance reviews and discussed improvement strategies with each team member. Analyzed daily reports to assess performance and make initiative-taking adjustments. Reviewed performance reports and used data to develop continuous improvement initiatives.• Created and managed electronic customer records, encompassing data entry and administrative functions related to the revenue cycle.• Headed the reinvention of various departments to maximize productivity.• Optimized the practice management system to improve day-to-day workflow while decreasing accounts receivables.• Increased overall team efficiency and productivity by 30%.• Executed training initiative for new staff while improving existing staff’s skills and developing leaders from within. Show less
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Community Health Center of Burlington
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United States
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Medical Practices
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1 - 100 Employee
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Director of Patient Services
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Nov 2013 - Jan 2016
Supervised administrative staff of 40+ including Patient Account Representatives and Medical Receptionists and Medical Records, Scheduling, and Credentialing departments, delivering consistent coaching, and mentoring to improve job efficiency. Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.• Implemented a new-hire training program to further develop skills and initiate discussions on task prioritization.• Chosen by senior leadership to serve as the HIPAA Privacy Officer.• Added more than $4M in revenue between 2015 and 2016. Show less
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Patient Services Lead / Patient Access Manager / Asociate Director of Patient Services
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May 1995 - Oct 2013
Held positions of Patient Service Lead, Billing Coordinator, Patient Access Manager, and Associate Director of Patient Services from May 1995 through October 2013.
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Education
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Western Governors University
Master of Business Administration (in progress), Healthcare Management -
Leeward Community College
Associate of Science, Instructional Management -
Western Governors University
Bachelor of Science - BS, Business Administration Healthcare Management
Community
