Experience

Eurisko

• Lebanon
• Software Development
• 1 - 100 Employee

• Head of Operations

  • Mar 2023 - Present



blu AI™

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Senior IT Projects Manager

  • Apr 2022 - Mar 2023

  Blu AI helps clients gain better customer insights through loyalty programs to help them focus on enhancing the overall customer experience, engagement and interaction. The company offers a compelling loyalty program proposition along with customer engagement tools that help leverage the available customer data and use it to gain access to more actionable customer insights. At Blu AI, I have fulfilled the role of senior Projects Manager where I was responsible of managing the company’s projects in Middle East, Gulf Countries and Africa. Show less



VALOORES

• Lebanon
• Banking
• 1 - 100 Employee

• Digital Transformation Officer

  • Jan 2020 - Mar 2022

  Reducing the gap with competitors by re-engineering business processes for more competitive & enhanced experience to customers’/end users based on seamless integration, Analytics/AI capabilities, and advanced technologies

• Chief Operations Officer

  • Feb 2015 - Jan 2020

  Valoores Group is a main vendor of enterprise management & decision making solutions to the banking & finance industry. Within this group, I have fulfilled mainly the role of chief operations officer and digital transformation officer with vertical focus in the following areas:• Implementing a strong matrix organizational structure for resources optimization by 25%• Initiating and overseeing the full production/upgrade life cycle of products and services (existing and new) to increase significantly the company’s market share, cross selling opportunities and hence business growth• Managing and organizing various implementation and data integration activities• Accelerating successful projects execution and closure by enforcing the adoption of the agile project management methodology through the scrum framework.• Monitoring, controlling, and adjusting the execution progress of various projects to make sure client’s needs and expectations are met and that the projects legacy constraints are well respected (Scope, Budget, Schedule, Quality)• Prioritizing the projects and the resources allocation to secure program objectives• Providing support for project managers and program managers to achieve planned targets• Interacting and communicating with managers/executives from different areas of the organization to ensure alignment with organization’s strategy, objectives and priorities• Managing quality assurance programs to enhance quality• Researching new technologies and alternative methods for better efficiency • Cutting cost of internal operations/expenses by 40% and increasing revenues by 30%• Optimizing by 20% the projects life cycle• Planning, generating, following and updating financial statements & projections• Controlling and industrializing recruitment activities• Evaluating, planning, and controlling organizational changes• Ensuring continuity, availability, and stability of business operations Show less



IBS Soft Solutions Group

• Beirut (Lebanon) and Lille (France)

• Team Leader, Project Manager, PLSQL Developer, and Expert in Oracle databases

  • Sep 2004 - Jan 2015

  IBS Soft Solutions Group is a leading provider of merchandise management and decision support software for global retailers. It offers a comprehensive suite of web-based applications to support pricing, promotions, deals and category management. Within this group, I have worked in the following areas: • Conceptual and physical data modeling • Development of data integration & migration interfaces • Analyze existing SQL code and correct errors/bugs • Manage security access to data • Install, setup, and deploy Oracle databases • Support customers for IT solutions and IT operations • Optimize Oracle databases and Oracle database objects • Handle database requests including data extraction & development of database scripts • Responsible for database disaster recovery (Backup, restore, replication) • Migrate Oracle databases to MySQL databases • Manage and organize a development team • Technical project manager (architecture, infrastructure, data integration) • Analyze business requirements and develop system requirements and specifications • Management and coordination of projects I have successively held the following positions at IBS Soft Solutions Group: • Technical project leader for the project FNAC (France) • Technical project leader for the project Galeries Lafayette (France) • Technical consultant for the project Monoprix (France) • Technical consultant for the project Carrefour (Spain) • Project manager for the project O’KEY (Russia) • Project manager for the project ATAK (Russia) • Project coordinator for the project VALEO (France) • Project manager for the project SMG (Tunisia) • Project manager for the project Carrefour UHD (Tunisia) Since January 2010, I was the leader of a technical team responsible of understanding the clients IS infrastructure, communicate technical recommendations, determine the means of data exchange between systems, creation of project environments, and development of programs in PLSQL Show less