Experience

Social Security Tribunal of Canada | Tribunal de la sécurité sociale du Canada

• Canada
• Government Administration
• 1 - 100 Employee

• A/ Senoir Business Analyst

  • Dec 2021 - Present

  I manage projects for the development and implementation of new technological tools serving the Tribunal's internal and external clienteles, such as: o The development of a new tool for managing the publication of Tribunal decisions, to the communications Section; o The creation of a brand new application, in collaboration with internal stakeholders and organizations, allowing Canadians to submit their Notices of Appeal via ESDC's "My Service Canada Account" portal.  Support all other horizontal strategic and operational priorities (including implementation of legislative changes and participationto related working groups, etc.) by providing the IT&R Service support and analysis, as needed  Support the testing and implementation of the next version of Atrium, the SST.s case management system  The development and delivery of training to Tribunal employees related to solution updates to existing IT tools or newly deployed IT tools  Problem resolution related to information technology and information management, as reported by Tribunal employees via tickets submitted to the IT&R Unit Help Desk via Help Desk Tickets.  Offering proactivve contribution to continuous improvement processes Show less



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