Data Specialist

• Jan 2021 - Present

Microsoft Support Ambassador

• Nov 2017 - Present

- Designed and developed visualization features to improve ambassador user communication in front-end web application- Provided troubleshooting of Microsoft Office Suite for global users,achieving 90% resolution on over 3000 cases- Provided Windows Operating System troubleshooting for consumer use- Selected to work with and review new back-end applications due toexceptional technical skills

Administrative Assistant

• Jun 2017 - Oct 2019

- Designed and maintained internal customer databases for billing system- Contributed to the design of inter-enterprise databases to updatecontractors on job completion- Setup automation of invoices for quicker billing using Office applications- Maintained company email, website and domain license

Portfolio Manager

• Nov 2018 - Sep 2019

- Maintained Customer Database Systems through federal software- Created revenue of over $300,000.00 for the collections department inunder a year- Facilitated transfer of information across departments by becomingfamiliar with the software used in other departments- Updated financial trackers for assigned accounts