General Manager, Quebec Province

• Jun 2022 - Present

Leading a team of leasing experts, we bring mid-ticket leasing and financing to the Quebec market with competitive offerings, a consultative approach and unmatched service. We help dealers sell more equipment profitably and help customers acquire the equipment they need to ensure their business thrives. Leading a team of leasing experts, we bring mid-ticket leasing and financing to the Quebec market with competitive offerings, a consultative approach and unmatched service. We help dealers sell more equipment profitably and help customers acquire the equipment they need to ensure their business thrives.

Vice President of Sales

• Jun 2021 - Jun 2022

Commercial Manager Health Care Professionals

• Jan 2019 - Jun 2021

Expertly manage commercial accounts in the health industry, delivering products and services meeting each client’s specific requirements. Collaborate with cross-functional teams in needs assessments, implementing appropriate customer-focused solutions, ensuring service excellence, increasing client engagement.Selected accomplishments:• Increased Client satisfaction by 20% year over year• Surpassed New Customers acquisition goal by 250%• Delivered 140% of sales objective • Increased COI pool• Trained new employees Show less

Community Manager

• Feb 2017 - Dec 2018

Reporting to Regional Vice President, responsible for the retail branches of St-Jerome, St-Sauveur, Ste-Agathe, and Tremblant. Managing a team of branch managers and account managers.• Coaching and enabling managers and account managers to deliver beyond sales and customer satisfaction objectives while having a very engaged team, resulting in being in the top quartile in engagement survey results.• Delivered sales that were 35% above the set goal and increased total profitability by more than 40% YOY.• Named Q1 Elites Manager among my peers.• Increased referrals to our internal partners by more than 45% versus goal, allowing our customers to get the best advice. Show less

Sr Manager Strategy & Operation

• May 2014 - Feb 2017

Reported to the Senior Vice President, Distribution and a key member of the TD Insurance Sales and Service Executive Team. Responsible for the retention of the Affinity Market portfolio, group experience and a national Team of 25 individuals; responsible for marketing, relationship management, business development, group renewal, group retention, sales support, compliance, communications, and all financial activities. • Exceeded aggressive plan targets for sales volume growth and profitability, with a year by year increase in new policies. • Inspired and developed a team of senior managers and the entire sales distribution team to be self-motivated, as well as career and team focused. • Designed and implemented an innovative social media marketing strategy leveraging strong partnerships across the country and creating over 15 million impressions versus a goal of 4.5 million. This has led to the development of a national social media strategy for TD Insurance. • Designed partner interaction and coaching framework focused on creating consistent partner meetings and communication, exceeding SLA targets, and achieving record customer/partner experience ratings. • Managed a budget of over $ 32 Million yearly • Increased efficiency and support by more than 90%, measured by SLA. • Created and optimized all processes to align with bank and various provincial entities’ requirements and for audit purposes. • Led and owned the CASL (Canadian Anti-Spam Legislation) project. Show less

National Senior Manager, Sales Effectiveness

• Jun 2012 - May 2014

I am responsible for planning, managing and executing all Affinity market group and corporate projects that may either impact and/or support group management and business development activities for the team across Canada. I focus on establishing guidelines, processes and action plans to address issues, priorities and ensure uniformity and efficiency of AMG practices across the country. I am actively involved in establishing business development and growth strategies as well as best practice service standards of the Affinity Market Group.I also plan, manage and control all sales and team management information that is key to monitor overall performances and ensure that national sales and growth objectives are reached. The Senior Manager also contributes very actively to public relation activities, especially in Quebec Show less

Sales Manager, Mobile Mortgage Specialists

• Sep 2009 - Jun 2012

Reported to the Vice President of Mortgage Sales Force and a key member of the Quebec development committee. Responsible for the Regional Sales team supporting TD Bank, increasing sales, and responsible for a team of 30 managers.• Recruit, hire, lead, train, coach and develop a high quality team of 27 Mobile Mortgage Specialists. Indirectly drive higher Real estate secured lending credit results and implement RESL Mortgage specialist strategy, with the goal of meeting and exceeding personal and planned approval and funding targets. Provide balanced feedback, measure against objectives and establish action plans for performance and personal development.• Actively raise the profile of the TD Mortgages sales force role within the retail network and beyond. Capitalize on strong MMS / branch relationships to ensure a comfortable customer experience, and maximize the number of credit protection insurance widgets sold through the branch channel.• Develop networks of referral sources through active “in the field” participation; lead by example and show how dynamic referral relationships are fostered. Act as a senior management liaison for all questions, concerns and / or disputes. Show less

Branch Manager

• Jul 2007 - Sep 2009

Manages the overall operation of a branch, promoting a positive customer and employee experience while increasing shareholder value.-Leading a team of 17 individuals in the diverse and professional community -Influence the team to deliver exceptional customer experience.- Meet and exceed business objectives in all areas of banking: customer experience, net volume growth, lending, investing, sales revenue, minimizing expenses.- Develop my team to help achieve their personal career objectives and to help TD build for the future.- Aim to win TD's recognition program: Champions. As well as help employees win Champions.- To ensure a fair working environment Show less

Mortgage specialist

• Jan 2001 - Jul 2007

• Establish and maintain relationships with realtors, builder groups, financial advisors and insurers. Develop reciprocal business associations with top C.O.I.s in the real-estate industry. • Act as Liaison between the client and RBC through RESL transaction and beyond. • Represent and support underwriting standards and RBC risk management practices. Interpret and apply policy ethically. • Prepare files for underwriting, follow up with clients; manage value-chain from sale to funding. • Offer highest level of customer service, in-line with RBC Vision. • Assist my Sales Manager with recruiting, coaching, orientation and training of new representatives. • Represent RBC within the community Show less