Experience

Gross Insurance Agency, LLC

• United States

• CUSTOMER SERVICE REP

  • Jan 2012 - Present

  •Handle all aspects of customers needs including quoting, issuing policies, processing payments, processing claims, interpreting policies, processing endorsements and answering questions. •I have built relationships with Underwriters and marketing representatives with companies such as Safeco, Westfield, Travelers, and MetLife. •Take calls and handle other agents clients if they are unavailable. •Handle all aspects of customers needs including quoting, issuing policies, processing payments, processing claims, interpreting policies, processing endorsements and answering questions. •I have built relationships with Underwriters and marketing representatives with companies such as Safeco, Westfield, Travelers, and MetLife. •Take calls and handle other agents clients if they are unavailable.



Ky Farm Bureau Ins Co

• Customer Service

  • Mar 1990 - Sep 2011

  •Handled all aspects of customers needs including quoting, issuing policies, processing payments, processing claims, interpreting policies, processing endorsements and answering questions. •Was responsible for processing incoming mail, ordering office supplies, upkeep on office equipment, paying company bills, paying Campbell County Farm Bureau bills, balancing check book, and printing reports for monthly board meetings. •I consistently received positive feedback from clients for my efficiency in taking care of their needs as well as praise for the manner in which I handle their calls. •I received top marks on all my annual evaluations. Show less