Experience

Trust Payments

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Sales Manager

  • Oct 2019 - Present

  Throughout this job my focus is the customer. On a daily basis, I prospect and develop lead sources and referral relationships for POS systems and Ecommerce merchants that are a good fit to the company. I am constantly reaching out to potential clients via phone calls, texting, social media and email in order and eventually meeting them in person or via video conferencing to discuss and explain our products and services. On the other side of the coin, one finds the account managing… Show more Throughout this job my focus is the customer. On a daily basis, I prospect and develop lead sources and referral relationships for POS systems and Ecommerce merchants that are a good fit to the company. I am constantly reaching out to potential clients via phone calls, texting, social media and email in order and eventually meeting them in person or via video conferencing to discuss and explain our products and services. On the other side of the coin, one finds the account managing aspect to my job. I constantly monitor statistics and data of how each individual merchant is performing when using our system. This enables me in detecting any issues, a merchant might be encountering before they even reach out to me, whilst also keeping myself motivated and hungry for more by seeing the revenue increasing week on week. Additionally, I strive in making myself available to existing clients whenever they have any queries and following up are existing merchants from time to time on how they are finding our services whilst being super attentive to any feedback they share with me. I strongly believe that through feedback from existing clients, our company can improve the services we are offering, which results in a high levels of customer satisfaction and loyalty. Show less Throughout this job my focus is the customer. On a daily basis, I prospect and develop lead sources and referral relationships for POS systems and Ecommerce merchants that are a good fit to the company. I am constantly reaching out to potential clients via phone calls, texting, social media and email in order and eventually meeting them in person or via video conferencing to discuss and explain our products and services. On the other side of the coin, one finds the account managing… Show more Throughout this job my focus is the customer. On a daily basis, I prospect and develop lead sources and referral relationships for POS systems and Ecommerce merchants that are a good fit to the company. I am constantly reaching out to potential clients via phone calls, texting, social media and email in order and eventually meeting them in person or via video conferencing to discuss and explain our products and services. On the other side of the coin, one finds the account managing aspect to my job. I constantly monitor statistics and data of how each individual merchant is performing when using our system. This enables me in detecting any issues, a merchant might be encountering before they even reach out to me, whilst also keeping myself motivated and hungry for more by seeing the revenue increasing week on week. Additionally, I strive in making myself available to existing clients whenever they have any queries and following up are existing merchants from time to time on how they are finding our services whilst being super attentive to any feedback they share with me. I strongly believe that through feedback from existing clients, our company can improve the services we are offering, which results in a high levels of customer satisfaction and loyalty. Show less



Financial Intelligence Analysis Unit (FIAU) Malta

• Malta
• Financial Services
• 1 - 100 Employee

• Financial Analyst

  • May 2018 - Oct 2019



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Commercial and Pricing Executive

  • Jul 2016 - Apr 2018

  My main responsibly included managing the local and international Application-to-person SMS business. Other responsibilities included: • Reconciling and reporting End of Month Aggregator Traffic. • Conducting Pricing analysis for customer opportunities. • Negotiation and finalizing contractual agreements with existing and prospective clients. • Supporting aggregator migrations to Vodafone’s International Hub as functionality is developed. • Handling key commercial customer… Show more My main responsibly included managing the local and international Application-to-person SMS business. Other responsibilities included: • Reconciling and reporting End of Month Aggregator Traffic. • Conducting Pricing analysis for customer opportunities. • Negotiation and finalizing contractual agreements with existing and prospective clients. • Supporting aggregator migrations to Vodafone’s International Hub as functionality is developed. • Handling key commercial customer queries, solving any sms traffic issues efficiently.

• Senior Retail Advisor

  • Aug 2015 - Jun 2016

  Performance: • Support the Store Executive in all his/her activities as deemed fit and necessary. • Help reach and exceed sales targets set for the store • Keep oneself and the store’s team up to date with the latest products & services on offer • Monitor the sales floor regularly, coach the team and help greet customers • Ensure that the team cross and upsells products and services at every given opportunity . • Analyse and monitor daily store KPI`s and proactively… Show more Performance: • Support the Store Executive in all his/her activities as deemed fit and necessary. • Help reach and exceed sales targets set for the store • Keep oneself and the store’s team up to date with the latest products & services on offer • Monitor the sales floor regularly, coach the team and help greet customers • Ensure that the team cross and upsells products and services at every given opportunity . • Analyse and monitor daily store KPI`s and proactively identify areas of improvement and suggest promptly act upon them either independently or with the Supervisor’s go ahead, depending on the level of intervention needed. Customer Experience: • Set the example and transfer to the team (on a daily basis), the Vodafone Brand experience; in doing so, the team members are propelled to pass on themselves these values and promise to the customers they deal with; • Oversee the team’s delivery of the Vodafone brand experience in terms of a positive, pro-active and first-time resolution approach. • Ensure standards for quality and customer experience are met and exceeded. Store Management: • Fully responsible for the up keep of the store in terms of display, stock and general up keep • Heavily support End-of-Day reconciliation and administration procedures • Supervise and monitor the regular and varied tasks to the team members • Ensure that the various systems are being used according to the company’s procedures whilst ensuring that adequate training is carried out accordingly. People Management: • Hold effective one-to-one and collective meetings with the team, while making sure that constructive feedback is given shortly after. • Constantly help coach the team and focus on its areas of improvement and possible growth to be developed both at an individual and team level. Help conduct performance development reviews regularly, as well as provide and organise training for the team’s development.

• Outbound Customer care agent

  • Apr 2011 - Aug 2015

  Focusing on acquisition of new clients and retention of existing ones