Experience

Barrett Business Services Inc

• United States
• 1 - 100 Employee

• Business Owner Advocate/BP HR Consultant

  • Jan 2019 - Present

  Santa Ana, California, United States Strategic Consultant for 86 businesses generating 78 million in annual revenue while maintaining a 95% retention rate. Initiated the Leadership Development Series for owners and their number ones which enabled them to take their business to the next level. Facilitated onsite seminars tailored to business owners’ unique needs. Increased client base by 20% annually for three consecutive years through strategic owner engagement and solid relationships. Conducted strategic deep dives which… Show more Strategic Consultant for 86 businesses generating 78 million in annual revenue while maintaining a 95% retention rate. Initiated the Leadership Development Series for owners and their number ones which enabled them to take their business to the next level. Facilitated onsite seminars tailored to business owners’ unique needs. Increased client base by 20% annually for three consecutive years through strategic owner engagement and solid relationships. Conducted strategic deep dives which help owners reach their desired future state. Show less



Intentional Health and Well-Being

• Certified Nutritional Consultant/Founder

  • Sep 2007 - Present

  Laguna Beach, CA Provided personalized nutritional consulting to clients to improve health and well-being. Conducted evaluations and devised individualized plans to help clients achieve longevity through a holistic approach to wellness.



Workforce Consultants, Inc.

• Business Operations Consultant HR Consultant

  • Oct 2018 - Jan 2019

  Orange County, California Area Business Operations Consulting. Assessment and analysis of all operational procedures. Organizational Development to foster financial success. HR compliance.



Hand & Stone Massage and Facial Spa

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Stakeholder/Operations Manager

  • Oct 2015 - Jan 2019

  United States One of three partners responsible for all aspects of day-to-day operations in two store locations. Improved same-store sales an average of 28% annually through creative marketing and exceptional customer service. Once profitable, negotiated the sale of both locations with solid ROI.



Olive Garden

• United States
• Restaurants
• 700 & Above Employee

• Training Manager

  • Sep 2008 - Jan 2018

  United States Regional Trainer/General Manager Responsible for leadership development, training, and all operations. Cultivated exceptional customer service. Executed grand opening of Olive Garden Buena Park. Developed service excellence training program company-wide. Recipient of the Divisional Community Involvement Award 2015



Teen Life Change Foundation

• Founder/Director

  • Apr 1998 - Apr 2008

  San Diego, California, United States Operated a 501c3 that raised funds to develop and execute an interactive curriculum to teach tolerance and self-acceptance to children at 43 middle schools. Worked with district administrators and school site educators to identify needs and customize the programs for high-risk students.



Hotel del Coronado

• United States
• Hospitality
• 400 - 500 Employee

• Director of Training and Organizational Development

  • Apr 1999 - Apr 2002

  Coronado Ca As a C-suite member was responsible for forming a culture of learning. Implemented Organizational Development programs fostering ownership and engagement within individual departments in a union property. Developed training curriculum to address needs at the C-suite level through new hires orientation. Created a successful Succession Plan hotel-wide. Increased associate retention by 15%. Maximized productivity through teamwork and implementing departmental Train the Trainer programs.



La Costa Resort & Spa

• Training Manager

  • Mar 1997 - Apr 1999

  San Diego, California, United States Created and implemented leadership and soft skills training. Proficient at all human resources generalist duties. Increased customer satisfaction by 12% as evidenced on JD Powers reports. Improved productivity and morale in every department as evidenced by strong associate retention.



Westin Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Training Manager/Food and Beverage Manager

  • Aug 1990 - Apr 1995

  Trained and developed Resort associates from orientation to management skills training. As Food and Beverage manager I assisted in the closure of the resort for major remodel. Continued employment throughout the remodel to assist with planning, creating and budgeting the new food and beverage outlets. Reopened the resort as outlet manager with 80 associates working in ancillary food and beverage operations



Best Western Hotel

• General Manager

  • 1987 - Apr 1990