Experience

Discover Ames

• United States
• Hospitality
• 1 - 100 Employee

• Director of Business & Finance

  • Feb 2018 - Present

  Jean provides administrative support through the office of the President/CEO with operational responsibilities and support to the Department of Resource Management, including accounting and staff relations. Jean provides administrative support through the office of the President/CEO with operational responsibilities and support to the Department of Resource Management, including accounting and staff relations.



Customer Service Consulting

• Consultant

  • Apr 2012 - Present

  Jean provides business owners, operators, and executives insights into the extent on which their company delivers on its brand promises at the point of interaction with their customers. She does this by observing and measuring customer service, as well as product quality and the environment of the establishment in general. Jean then completes quantitative or qualitative statistical analysis on the data for the client company. Jean provides business owners, operators, and executives insights into the extent on which their company delivers on its brand promises at the point of interaction with their customers. She does this by observing and measuring customer service, as well as product quality and the environment of the establishment in general. Jean then completes quantitative or qualitative statistical analysis on the data for the client company.



GrandStay Hotel & Suites - Ames

• General Manager

  • Oct 2013 - Oct 2017

  Jean was responsible for the daily management of the hotel, including front desk, night audit, housekeeping, maintenance, and breakfast. During her four years as general manager, she increased average annual occupancy by 8.7%, revenues by 20% and operational income by 22%. It was her responsibility to ensure property performance standards were met, including guest service scores, inspections, and profitability. During her time at GrandStay she was named General Manager of the Year in 2014 by Ledgestone Hospitality, and Hotelier of the Year by the Iowa Lodging Association in 2016.



Iowa State University

• Program Coordinator

  • Mar 2013 - Jun 2013

  Jean was a Conference Planning & Management representative for educational programs and services offered to colleges and departments of Iowa State University. These types of events required extensive budget planning, development, preparation, and on-site coordination. Jean worked with a wide variety of internal and external contacts to achieve the desired results. This was a temporary position for Jean, as she was filling in for a CPM representative who was on emergency medical leave. Jean was a Conference Planning & Management representative for educational programs and services offered to colleges and departments of Iowa State University. These types of events required extensive budget planning, development, preparation, and on-site coordination. Jean worked with a wide variety of internal and external contacts to achieve the desired results. This was a temporary position for Jean, as she was filling in for a CPM representative who was on emergency medical leave.



Gateway Hotel & Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2007 - Jan 2012

  Jean was responsible for the daily management of the hotel, restaurant, bar, and conference center operstions. She oversaw a 140 member staff including an executive committee and extended leadership team. It was her responsibility to ensure that property performance standards were met, both in guest satisfaction and profitability. Jean provided leadership that enabled Gateway Hotel & Conference Center to be designated the Property of the Year by the Iowa Lodging Association in both 2009 and 2010.



Gateway Hotel and Conference Center

• Director of Finance

  • Aug 2003 - Dec 2006

  Jean reported hotel operations, products and service, future revenue projections, and market position to the Board of Directors on a monthly basis. She forecasted capital expenditures, revenue/profits, and property cash position. Jean also oversaw all human resource functions including hiring and termination standards, training and development, coaching and corrective action, employee relations, and benefit programs. In addition, Jean was responsible for the property's tax filings and any legal matters.



Syngenta

• Switzerland
• Farming
• 700 & Above Employee

• Customer Support Rep

  • Aug 1999 - Aug 2003

  Jean provided data entry support for the Field Sales Managers in Illinois and Missouri. She also coordinated customer service training to new field sales managers as part of their corporate orientation process. Jean provided data entry support for the Field Sales Managers in Illinois and Missouri. She also coordinated customer service training to new field sales managers as part of their corporate orientation process.



Gateway Hotel and Conference Center

• Controller

  • Sep 1993 - Aug 1999

  Jean had a variety of positions with Gateway during this time period -- Corporate Sales Manager, Human Resources Manager, Accounts Receivable Clerk, Assistant Controller. Jean had a variety of positions with Gateway during this time period -- Corporate Sales Manager, Human Resources Manager, Accounts Receivable Clerk, Assistant Controller.