Experience

CNW Group

• Financial Services
• 1 - 100 Employee

• Client Experience Specialist

  • Sep 2015 - Present

• Language Services Coordinator

  • May 2014 - Present

  •Coordinate and manage translation/revision projects•Estimated turnaround times•Make sure projects are delivered on time and find solutions for unexpected changes

• Multimedia Production Coordinator

  • Apr 2012 - Present

  The multimedia Production co-ordinator provides administrative,analytical and sales support to the two products areas: Conference Calls & Webcasts. This role is instrumental in providing consistent leadership and support to our customers during thebooking process and ensures all bookings and business documents are completed accurately,timely and consistently across all functional areas. I work closely with our Account executives, Multimedia producers and will co-ordinate some services with our external vendors to improve the customer experience and increase revenue by suggesting additional services to our customer Show less



The Canadian Institute

• Canada

• Bilingual Delegate Sales Representative

  • Dec 2010 - Feb 2012

  As a Delegate Sales Representative, I was responsible for contacting potential clients to attend conferences. (It’s an integrated marketing channel within the overall direct marketing campaign.) - Meet performance targets as set by the company in line with the Delegate Sales strategy and overall business strategy. - Contact nominated prospects, and make presentations clearly explaining the benefits of specific conferences. - Uncover additional business opportunities during campaigns, including: - Selling to additional and/or alternative prospects - Cross-selling other Canadian Institute events - Selling workshop events or webcast when available - Selling conference publications - Follow through on incoming sales inquiries, and undertake necessary follow up to achieve the sale. - Undertake necessary administrative tasks including daily reporting of sales activities and reporting feedback from prospects. - Provide updates to all departments as required. - Carry out any other duties as directed by the Delegate Sales Manager. Show less



American Express

• United States
• Financial Services
• 700 & Above Employee

• Bilingual Sales Manager, Global Commercial Card

  • Aug 2007 - Jul 2010

  AMERICAN EXPRESS, Markham- Responsible for acquiring new Commercial Card customers, in the Middle Market Segment, with annual sales revenue ranging from $2-$15M- Plan, organize, evaluate my pipeline- Responsible for administering commercial Card accounts- Evaluate and review credit applications and collateral and make recommendations- Ensure AMEX policies and procedures are followed according to established guidelines and make recommendations for improvement- Network to develop business relationships, promote the sale of Corporate Credit Cards and attract corporate and individual clients- Consult with clients after sale / signed contracts to resolve problems and to provide ongoing support- Act as liaison between American Express / Global Commercial Card and Protocol Telemarketing in Québec/ On Path in (2010)- Participate with Protocol regarding the hiring process and training of telemarketing Agents who work for American Express Show less

• Bilingual Corporate Credit Analyst

  • Sep 2005 - Aug 2007

  Ensure optimum service by promptly and accurately responding to customer inquiries on complex problems- Handle incoming inquiries with sensitivity, recognizing both card member and merchant relationships- Evaluate account status inquiries at point of contact by analyzing information and quickly determining the actions that are needed to assist the card member- Analyze customer information, consolidate spending details, review aging report for corporate accounts and cancel accounts if necessary - Perform financial adjustments and non-financial maintenance when necessery Show less

• Financial Analyst and Customer Care Associate (bilingual)

  • Nov 2002 - Sep 2005

  Study and evaluate financial risk of customers who wish to transfer their balances from other credit card companies- Analyze their ability to repay the debt and if in line with policy make the transfer electronically- Provide an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner- Quickly analyze and interpret customer inquiries to identify customerneeds- Identify and resolve complaints and achieve a solution which is mutually beneficial - Facilitator for job training for new Associates Show less