Experience

Orange Business Services

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Project Lead Engineer

  • Jan 2006 - Present

  Since 2006 : Project Engineer - Orange Business Services - Rennes-Project Engineer (Orange Business Services - IT Service Management)- Project manager for Genergy (IT Incident and problem management software - BMC Remedy) used within Orange Business Services and Orange.- Project manager for interfaces (EAI technology) : build solution and expertise (level 3)2004-2006 : Analyst (area Europe and Middle East) - Orange Business Services - Rennes- Manage sensitive or major issues within the IT Support (level 2)- Escalation management and communication management for major incident- Provide improvement plans1999-2004 : Customer Technical Support Specialist - Transpac / Equant - Rennes- Problem resolution for international or french customers on Messaging, Hosting and Securityproducts1997-1999 : Computer support - France Telecom Mobile - Paris- Provide software and hardware technical support for end users (Windows, Office, etc.) and computer equipment- Local Area network manager1994-1997 : Mobile phone technical support - France Telecom Mobile - Paris- Provide assistance (level 2) to mobile phone technicians- Manage and provide training for level 1 support people- Out of work : software DIGIT created. Software to display all pictures and functions of GSM mobiles in the world. 70 % time saving for mobile support entity. DIGIT won the France Telecom Inovation reward in 1994.1991-1994 : Mobile phone support - France Telecom Mobile - Paris- Engineering department (customer care services) : testing and resolving technical problems for Radiocom 2000 and GSM (Itinéris) customers- Support on REX GSM F1 experimental France Telecom GSM network