Experience

Grand Hôtel des Bains
• France
• Hospitality
• 1 - 100 Employee
• General Manager

  • Apr 2022 - Present


Accor

• France
• Hospitality
• 700 & Above Employee

• General Manager Hotel Muse Bangkok Langsuan MGallery Collection

  • Oct 2018 - May 2021

  Provide strategic and operational leadership to the property, developing initiatives to maintain its profitable performance. Hold full P&L responsibility with focus on performance, revenue generation and cost optimisation. Leverage on strong understanding of property demand generators, revenue management, the sales process and yield strategies to maximise total revenue performance. Promote and capitalise on hotel brand to continuously strengthen the positioning of the property. Implement a service culture of excellence. Maintain updated knowledge on competitors and stay current on target customers. Champion core values and maintain an open and consultative style of leadership. • Revitalised the F&B operations via development of new business opportunities • Fostered a new mindset across all areas of hotel operations • Since Mar 2020, simultaneously functioning as Interim General Manager for Pullman Bangkok Grande Sukhumvit, a property with 280 employees, 325 rooms, 4 restaurants and a 1K+ sqm meeting space. Show less

• General Manager Novotel Bangkok Ploenchit Sukhumvit

  • Jun 2016 - Sep 2018

  Directed hotel operations to meet or exceed planned objectives for revenue and profit while ensuring guest satisfaction and product quality. Boosted business and utilised all areas of the hotel to generate revenue. Contributed to the Marketing plan, ensuring clear strategies and action plans were in place to penetrate key market segments. Drove high levels of guest satisfaction through the consistent execution of service standards and initiatives, visible operational leadership and high interaction with guests. Attracted, developed and retained effective leaders and associates. Oversaw consistent training and developments for high morale and strategic continuity planning. • Given the Best Performance in Web Direct by Contribution for Upper SE and NE Asia at the 2017 AccorHotels Awards as well as the APAC Gold Award winner – Loyalty in recognition of achieving the highest reputation performance score. • Captured continuous, YOY improvement across all benchmarks and thresholds of guest satisfaction and loyalty. • Effected continuous improvement and change through initiatives. Show less

• Delegate General Manager Mercure & ibis Erawan Bangkok Hotels

  • May 2014 - May 2016

  Delivered multi-property general management for 3 ibis hotels and 1 strategic combo hotel, Mercure and ibis Bangkok Siam. Developed and implemented business strategies for the hotels aligned with the Group’s overall mission, vision, values and strategies. Shaped the cultural environment across all properties through daily activities that demonstrated the standards of genuine hospitality and exceeding guest expectations. Provided clear leadership for quality and progress initiatives aligned with business goals, maintaining close liaison and support for the team and change activities. Supported employee engagement and encouraged associates to be change leaders in their own areas to foster continuous improvement. • Given the Gold Award Le Club AccorHotels Asia Pacific Top 10 hotels 2015 Show less

• General Manager ibis Bangkok hotels

  • Dec 2012 - Apr 2014

  Promoted to take on overall management responsibility for the operation of 3 hotels including profitability, guest service and quality. Ensured hotels’ operations performed within the framework of approved annual budget, marketing plan and capital expenditure. Guided each hotels’ leadership in resolving problems and capturing opportunities to best serve property-specific financial interests. Communicated and reinforced the vision for customer service to all managers, supervisors and associates. Created an environment that encouraged associates to provide the brand’s service, hospitality and teamwork. • Served as strategic business partner to all business functions and influential leader who communicated effectively with internal and external stakeholders. Regularly assessed business objectives for improvement and innovation. Show less

• Executive Assistant Manager ibis Singapore on Bencoolen

  • Nov 2008 - Nov 2012

  Relocated to contribute as member of the hotel’s pre-opening team, driving pre-opening initiatives and early operations. Established and executed sustainable operations across all functions in alignment with business goals, effectively translating strategy into operational results. Maintained a strategic overview and planned ahead to capitalise on available revenue generating opportunities. Maximised sales and profit, business opportunities and brand reputation, productivity and performance. Fostered collaboration across all levels of the organisation. • Voted as the Best Budget Hotel for 4 consecutive years at the TTG Travel Awards. • Winner at the 2010, 2011 and 2012 AccorHotels Achievement Awards for Loyalty, Distribution and Operations. Show less


Hôtel Le Cardinal
• France
• Hospitality
• 1 - 100 Employee
• Operations Manager

  • Oct 2006 - Nov 2008