Experience

Piedmont Plastic Surgery & Dermatology

• United States
• Medical Practices
• 100 - 200 Employee

• EMR Trainer/Specialist

  • Feb 2018 - Present

  • Teach clinical staff and providers in the use of EMA (both desktop and iPad versions), Nextech, and iPad functionality to maintain the electronic medical records system used by the practice. On board multiple providers and clinical staff members in the use of EMA. In addition, teach clinical workflow and medical terminology to new staff members.• Train all providers, nurses, clinical supervisors, medical assistants, and administrative staff.• Design course curriculum and training to accommodate all levels of learners. Implement blended lectures and hands on demonstrations. • Travel extensively for onsite training and continual support in all nine offices within the practice. Provide contact information for continued support if practitioners and staff have any questions.• Research and understand how EMA can be leveraged to facilitate end user workflow. Test, train, and implement new workflows.• Set up and manage iPads to be used by practitioners and staff. Set up all clinical, administrative, and provider accounts in EMA.• Troubleshoot EMA for all staff member including providers, clinical staff, supervision, administrative staff and billing. • Monitor and report any issues with EMA.• Work with Modernizing Medicine, IT, and all staff members to maintain the functionality of EMA on a daily basis. Show less

• Administrative Floater

  • Jun 2014 - Feb 2018

  • Experienced in information system processes, including Nextech and EMA by Modernizing Medicine; ability to navigate through both systems with ease; assist patients in the navigation of EMA, whether in person or on the phone; experienced in entering data and changing information in both EMA and Nextech.• Perform insurance verification through the clearinghouse gateway, insurance websites, and telecommunication methods.• Proficient in check-in/check-out procedures, scheduling, medical records procedures, and the referral process.• Proficient in billing – Application of CPT & ICD-10 codes for billing purposes.• Post payments; handle large amounts of money through checks, cash, and credit; completion of daily reports; completion of end of day financial procedures & patient daily census.• Strong customer service interactions to ensure a positive atmosphere throughout the patient experience - high volume patient encounters.• Maintaining open communication with physicians, healthcare entities, hospitals, and labs to better serve the patient’s needs.• Communication with outside vendors to order supplies and to maintain contracted machines throughout the office.• Experienced in all areas of the medical office setting. Show less



Blair Road United Methodist Preschool

• Lead Teacher

  • 2008 - Jun 2014

  • The teaching of preschool age children in preparation for kindergarten. • The preparation of lesson plans and assessments for individual children. • Collaboration with preschool director and a team of teachers to establish policies and procedures to facilitate a learning environment following specific training in Creative Curriculum. • Secretarial duties as needed. • 2013 to 2014 – chairperson of the school board – set policies and procedures, review finances, problem solving, and assist with the hiring procedures. • 2012 to 2013 – teacher representative on the preschool board – maintaining communication between supervision and teaching staff. Show less



Union County Public Schools

• United States
• Education
• 700 & Above Employee

• Substitute Teacher

  • 2006 - 2010

  • Implementation of instructional plans to students when teacher was not present. • Implementation of instructional plans to students when teacher was not present.



Dublin Deck Restaurant

• Head Waitress

  • 1999 - 2001

  • The management of the restaurant in owner’s absence. • Order and receive supplies, cover absent positions, maintain quality service, and balance cash draw. • The management of the restaurant in owner’s absence. • Order and receive supplies, cover absent positions, maintain quality service, and balance cash draw.



Mather Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Receptionist, scheduler, Medical Records, Nursing Assistant, Unit Secretary

  • 1995 - 1998

  • Radiology Department – secretarial duties – including: registrar, medical records, filing, data entry, patient scheduling, transport of patients, and communication with patient . • Medical Surgical Unit – Provide Direct patient care. • Radiology Department – secretarial duties – including: registrar, medical records, filing, data entry, patient scheduling, transport of patients, and communication with patient . • Medical Surgical Unit – Provide Direct patient care.