Event Operations Manager

• Dec 2022 - Present

Functions and Catering Operations Manager

• Jun 2022 - Dec 2022

Management of all internal teams, run sheets, delivery schedules and budget requirements for events, reporting directly to the general manager. Coordination of all catering and events to an extremely high standard. Ensuring complete and thorough administration with exceptional execution and service delivery at all times. Building strong customer relationships, understanding each clients unique needs and opening up opportunities for repeat business and referrals. Delivery of financial targets in line with company budgets and implementation of cost control practices. Managing all incoming catering, event and corporate enquiries, providing tailored quotes and following up sales leads with the objective to achieve targets maximising revenue. Identifying market opportunities and opening new lines of business. Identify cost competitive and reliable suppliers, issue requests for quotations, optimising prices, deliveries, terms and stocktake control.

Conference and Events Coordinator

• Feb 2022 - May 2022

Ensure prospective clients are given all the necessary information to have the best chance of booking their event. Respond to enquiries through C&B and produce proposal for clients. Follow up proposals and deposit schedule and make sure payments are received in full before event execution. Coordinate with contractors and suppliers. To ensure efficient and effective inter-departmental interaction within the hotel at all times. Audit of daily revenue charges and covers through C&B into CMS and ensure changes have gone through. Review Permanent Folio report and ensure payments are being received and accounted for. Conduct site inspections with clients, and display a thorough knowledge of the events spaces and capacities.

Event Sales Coordinator

• Sep 2021 - Jan 2022

Responding to enquiries about club and private functions, such as weddings, conferences etc.Coordinating with the food and beverage department to organize events.Creating and processing invoices and payments.Providing quotations for new events.Function Tracker software as a main tool for event management.Hosting site visits for potential clients.

Customer Service

• Sep 2018 - Jan 2022

Built strong professional relationships with the members of the RPYC in the last three years.Supervision of functions and events.Assisting with member enquires about day to day operations in the club.Effectively work in a team.Great communication with all departments at the RPYC.

Sales Representative

• Jul 2016 - Oct 2017

Database entry for storing information about hair salons in Madrid including the address, opening hours and previous orders. Developed sales strategies for each salon and scheduling efficient salon visits using database information. Use of Microsoft excel fortracking deliveries, sales and inventory. Developed time management skills planning my week between visiting salons and administrative tasks. Worked with KPIs to achieve sales targets. Database entry for storing information about hair salons in Madrid including the address, opening hours and previous orders. Developed sales strategies for each salon and scheduling efficient salon visits using database information. Use of Microsoft excel fortracking deliveries, sales and inventory. Developed time management skills planning my week between visiting salons and administrative tasks. Worked with KPIs to achieve sales targets.

Events management

• Jan 2016 - Jun 2016

Organisation of high end events to market and promote the brand and company products. Promoted the Il Palato brand experience (luxury trip to Italy focused around gourmet food and the Italian culture) Organisation of high end events to market and promote the brand and company products. Promoted the Il Palato brand experience (luxury trip to Italy focused around gourmet food and the Italian culture)