Director of Services (Housekeeping)

• Sep 2023 - Present

Director of Outlets

• Aug 2021 - Sep 2023

Assistant Director of Outlets

• Jul 2019 - Aug 2021

Talent Coach of the Year 2019

Outlets Talent Coach

• Sep 2018 - Jul 2019

Living Room Bar & Lounge Talent Coach

• May 2018 - Sep 2018

Front Office Manager

• Feb 2016 - May 2018

Manager of Q2 2017 Manager of Q2 2017

Housekeeping Manager

• Dec 2014 - Feb 2016

Rooms Division Management Trainee (MIT)

• Jun 2014 - Dec 2014

I was fortunate enough to be chosen as one of the Management Trainees at the Sheraton New York Times Square Hotel. My focus is on the Rooms Division and so I spend most of my week in the Housekeeping Department, managing floors and inspecting rooms with managerial responsibilities and duties, and have one rotation per week within the following departments: Front Desk, VIP Services, Guest Services, Reservations, and Engineering. I am exposed to how all six different departments cohesively work together within one big division to ensure the operational side is doing its work sufficiently. Throughout my time as an MIT, I have managed up to 20 Room Attendants and close to 300 rooms per day while ensuring that not only regular but also VIP guest rooms are met up to par. At my rotation period with Front Desk, I shadowed different manager positions, such as the Rooms Controller, Lobby Supervisor, AM Manager, and PM Manager. I, then, helped run shifts with the managers to ensure that proper check-in, check-out, and house turn were done efficiently and properly.During my four rotations in VIP Services, I ran both the AM and PM shifts. I worked the Sheraton Club Lounge during breakfast and evening hors d'oeuvres, finished an ongoing VIP project assigned by the General Manager, and ensured that all 60+ VIPs coming in per day were receiving the proper guest service. Show less