Experience

CertiNergy

• France
• Environmental Services
• 1 - 100 Employee

• Senior IT Project Manager

  • Jan 2018 - Present

  Workforce of the managed team : 6 Internal workforce + 7 External Workforce (Product Owners, Full Stack Developers, Administrators Salesforce, Developers on Thick Client Applications)❖ Internal clients’ members : 30 managers❖ Application EcoSystem : 11 main applications (CRM, Customer Portal, Referentials, Operation and Support tools)• Responsible for the urbanization of the Application IS in line with the business strategy (Roadmap/Planning)• Guarantor of the stability/availability of the Application IS• Budget monitoring (Actual vs. Budgeted) / (OPEX vs. CAPEX)• Activity and performance management▪ Respect of costs/quality/delay▪ Measurement of internal customers’ satisfaction▪ Monitoring of the effectiveness of IT investments▪ Incidents’ Follow-up -> Actions’ plan• Responsible for the outsourcing policy (15 IT services contractors)▪ Integration of ethical, RGPD, IT security and ecological considerations• Responsible for the evolutionary and corrective maintenance of the applications• Cooperation with the Infrastructure team• Responsible for the documentation of the Application IS (DEX, API Flow Mapping/interface contract, Top Projects Newsletter)• Management of the Technological debt• ISO 9001 pilot - Information system❖ Themes of the supervised IT projects : Process automation / Digitalization of customers’ relationship / Exposure to counterparties’ risks / Cloud migration / Back up and Data Restore / Electronic Signature / Marketing Automation / Partner Community / Massification of unit tests Show less

• Salesforce Administrator - CRM Referent

  • Mar 2016 - Jan 2018

  Ensured the overall consistency of the Salesforce deployment within the Group :• Analysis of customer requirements• Estimation of the workload for the delivery of the solutions• Management of requests (bugs/changes) via a ticketing tool• Salesforce configuration: rights management (profiles, roles, sharing rules, authorisation sets), creation of fields/record types, workflow, approval process, validation rules, builder process, page layouts, use of the data loader, intermediary between the external applications connected as a web service (API)• Training of users on Salesforce functionalities (Powerpoint and Video supports)• Production start-up and Post-MEP monitoring• Awareness of best practices• Activity reporting + Newsletter Show less

• IT Project Manager’s Assistant

  • May 2014 - Feb 2016

  • Organization of IT workshops• Collect/Analysis of the IT needs of the Business Units• Drafting of functional specifications• Drafting acceptance tests plans• Users training• Project's change management and communication



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Project Manager (VIE, 2nd Year)

  • Jan 2013 - Feb 2014

  • Developed an “Operating Cost Referential” by building a standard range of time per activity perservice :- 12 Operational Agents observed / 55 observations done to collect real time data- Organized weekly follow-up meetings / Presented results to Top Management• Identified areas of improvements to maximize customer satisfaction and productivity, whilecollecting “Service Operating Costs”• Effectively manage and motivate Project Team Members to reach targets successfully• Developed 4 main KPIs Reports on Service Transition Process as a MOA actor, working with theBusiness Intelligence Team, using Agile methods :- Performed needs analysis- Raised functional specifications- Created Request For Changes- Completed User Acceptance Testing Show less

• IT Project Manager Junior (VIE, 1st Year)

  • Jan 2012 - Dec 2012

  • Continued to develop decision-making tools to steer operational performance of Orange BusinessServices (Tools/Reports developed on 2 processes : Service Operations, Customer Services)Performance managed for 9000 people)• Analysed customer’s needs : functional specifications raised• Trained 70 Indian users on Business Objects• Provided technical support• Analysed users’ satisfaction in terms of performance and support. Defined actions plans• Worked in autonomy in a new Indian environment Show less



Orange Business

• France
• IT Services and IT Consulting
• 700 & Above Employee

• IT Project MOA Member (Apprentice)

  • Sep 2010 - Sep 2011

  • Developed decision-making tools to steer the operational performance of Customer Support • Process, as a member of the Process Owner Team (1 Infocenter and 2 Datacubes) • Participated to Change Management and Communication on SharePoint • Trained English speakers on Business Objects (10 people trained) • Developed key skills including organizational, communication and problem-solving skills • Developed decision-making tools to steer the operational performance of Customer Support • Process, as a member of the Process Owner Team (1 Infocenter and 2 Datacubes) • Participated to Change Management and Communication on SharePoint • Trained English speakers on Business Objects (10 people trained) • Developed key skills including organizational, communication and problem-solving skills



Leroy Merlin

• France
• Retail
• 700 & Above Employee

• Cost Controller Intern

  • Mar 2010 - Aug 2010

  • Analysis of Products profitability per m² • Organized meetings with the Direction to present results • Maintained excellent working relationships with colleagues • Analysis of Products profitability per m² • Organized meetings with the Direction to present results • Maintained excellent working relationships with colleagues



Groupe GIBOIRE

• France
• Real Estate
• 100 - 200 Employee

• Cost Controller Intern

  • May 2009 - Aug 2009

  • Developed decision-making tools to master and control the overheads • Invited tenders to renew the franking machines contracts. Negotiated with colleagues’ help • Developed decision-making tools to master and control the overheads • Invited tenders to renew the franking machines contracts. Negotiated with colleagues’ help



Account Revision

• France
• Accounting
• 1 - 100 Employee

• Accounting Intern

  • May 2006 - Jul 2006

  • Analysis of accounting documents (Profit and Loss Account, Balance Sheet) • Participation to missions with an Auditor • Analysis of accounting documents (Profit and Loss Account, Balance Sheet) • Participation to missions with an Auditor