Experience

Blue Diamond Resorts

• Barbados
• Hospitality
• 400 - 500 Employee

• Coorporate Supervisor Inventory & Reservation

  • May 2022 - Present

  Keep records of reservations of DESTIMO (TUI). • Inventory control and availability of Sunwing vacation. • Coordinate work hours. • Payroll report. • No show reports • Rate validation. • Room control by destination Keep records of reservations of DESTIMO (TUI). • Inventory control and availability of Sunwing vacation. • Coordinate work hours. • Payroll report. • No show reports • Rate validation. • Room control by destination



Radisson blu punta cana

• Las altagracia punta cana

• Resevations Manager at Radisson Blu Punta Cana

  • Nov 2021 - May 2022

  2021-11 - Current Reservations Manager Radisson Blu Punta Cana , Punta Cana, la Altagracia • In charge of reservations. • Coordinator of tour operator reservations. • Send payment proforma. • Payment tracking • Inspection visit coordinator. • Comparative occupancy report for the area. • Listing group. • Monitoring of rates and availability. • Entry of the offer and the rate in the system, • Control of closing and opening of sales in the different sales channels. • Tracking and responding to Expedia and Booking.com reviews • Comparative weekly income report Arranged for group hotel bookings in collaboration with sales department for weddings and special events • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams • Spoke with local travel agents to arrange discounted hotel offers to improve booking levels • Consulted with central reservations to discuss new rate plans and promotions Show less



Occidental punta cana

• Bavaro

• Reservations Assistant

  • Nov 2020 - Dec 2021

  Reservations Assistant Occidental Punta Cana , Bavaro , La Altagracia • Arranged for group hotel bookings in collaboration with sales department for weddings and special events. • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle. • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs. • Informed clients of essential travel information, such as travel times, transportation connections. • Management and control of OTAS. Monitoring and control of offers. Prepare monthly no show reports. Channel and enter reserve of different markets. Schedule control and payroll report. • Resolved various issues and discrepancies for customers • Prepared customer invoices, accepted payments and processed refund and cancellation requests • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle • Arranged for group hotel bookings in collaboration with sales department for weddings and special events Show less



The Excellence Collection

• Hospitality
• 200 - 300 Employee

• Sales and Reservations assistant

  • May 2015 - Jun 2020

  Sales and Marketing Assistant Excellence Punta Cana , Uvero alto , La Altagracia • Assisted call-in customers with questions and orders. Tracked, measured and reported on trends for sales team analysis and decision making. • Supported sales and marketing teams in creation and implementation of marketing campaigns. • Assist the Destination Sales Manager in her duties, in charge of two properties with a total inventory of 960 rooms. • Inventory management, closing and opening sales. • Attend Fam Trips & Site Inspections • Coordinate the events agenda of the department • Responsible for weekly occupancy reports. • OTAS management (extranet use) • Management of rates for Groups and FIT • Verification of difference in rate, promotions, etc. Group reservations and FIT. • Validate reservations through the dingus booking center • Promote and increase local sales. Show less



Grant Sirenis

• Punta Cana Republica Dominicana

• Telephone Operator

  • Jun 2014 - May 2015



Adrian Tropical

• Dominican Republic
• Food and Beverage Services
• 1 - 100 Employee

• Waiter

  • Nov 2011 - Dec 2013