Experience

Virgil
• United States
• Wellness and Fitness Services
• Head of Operations

  • Jan 2023 - Present


sunday

• Ireland
• Spectator Sports
• 1 - 100 Employee

• Global Operations Lead

  • Mar 2022 - Aug 2022

  - Managing the Central Operations team, reporting directly to the COO - Scaling operations (Onboarding, Customer Success, Support) in 5 markets (France, US, Canada, UK and Spain) - Owner of the strategy to boost Sunday’s adoption from end users in restaurants - Working on a daily basis with the Product and Data teams to build and improve analytics and product features - Product Management: temporary leading a strike team of engineers to build an application for waiters - Managing the Central Operations team, reporting directly to the COO - Scaling operations (Onboarding, Customer Success, Support) in 5 markets (France, US, Canada, UK and Spain) - Owner of the strategy to boost Sunday’s adoption from end users in restaurants - Working on a daily basis with the Product and Data teams to build and improve analytics and product features - Product Management: temporary leading a strike team of engineers to build an application for waiters



Uber

• Türkiye
• Advertising Services
• 100 - 200 Employee

• Head of Restaurant Operations, Uber Eats

  • Sep 2019 - Feb 2022

  - Senior Manager position with direct and non-direct reports- Owner of the whole Restaurant Ops scope: Onboarding, Engagement & Churn, Merchant Growth Enablement (Ads, Offers, basket size, etc.), Account Management Enablement, Fraud & Compliance (menu, payments, alcohol, etc.), Food Safety, Integrations & Partnerships (POS systems, meal voucher suppliers, etc.), Sustainability (laying the foundations of a circular food delivery business)- Crisis management (restructuring processes to support 800+ new restaurant activations per week during COVID-19 outbreaks)- Top recruiter in the French team with 200+ interviews for Junior, Senior Ops and Lead roles throughout the EMEA region- Coach and trainer: project management, problem-solving, prioritization and time management, stakeholder and team management Show less

• Senior Operations Manager, Uber Eats

  • Jan 2019 - Aug 2019

  - Manager position with direct reports only- Focusing on (both strategy execution): automatizating Onboarding, scaling Account Management, coordinating technical integrations (with 30+ POS systems and 4 meal voucher suppliers), building the team

• Operations Manager, Uber Eats

  • Mar 2017 - Dec 2018

  - Joining a strike team of around 10 Ops Managers to build a food delivery player in France- Building and scaling processes, dashboards and tools for Restaurant Ops (Onboarding and Account Management enablement)- Learning SQL from scratch to be able to make data-driven decisions and prioritize high-impact problems



Hermès

• Retail Apparel and Fashion

• Investment Analyst

  • Jan 2015 - Dec 2016

  - Valuating the retail, industrial and digital investment projects of the company (global scope) through financial modeling (DCF) - Challenging and optimizing each project’s business plan to maximize value creation - Overseeing the 3-year strategic investment plan and annual budget of all Hermès subsidiaries - Monitoring market and consumer intelligence to identify key priorities for the international expansion - Valuating the retail, industrial and digital investment projects of the company (global scope) through financial modeling (DCF) - Challenging and optimizing each project’s business plan to maximize value creation - Overseeing the 3-year strategic investment plan and annual budget of all Hermès subsidiaries - Monitoring market and consumer intelligence to identify key priorities for the international expansion