Experience

Zero Zone

• United States
• HVAC and Refrigeration Equipment Manufacturing
• 100 - 200 Employee

• Customer Service Specialist

  • Jan 2017 - Present



Managed Packaging Systems

• Hartland, WI

• Accounts Receivable / Receptionist

  • Aug 2013 - Aug 2016

  *Answered and transferred calls on multi-line telephone system to maintain sales and customer service *Created invoices, generated reports for aging accounts receivable *Received, sorted, and applied accounts receivable or entered accounts payable *Answered and transferred calls on multi-line telephone system to maintain sales and customer service *Created invoices, generated reports for aging accounts receivable *Received, sorted, and applied accounts receivable or entered accounts payable



Express Scripts

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Accounts and Eligibility Specialist

  • Aug 2006 - Aug 2013

  Account Specialist (2008 – 2013) *Assisted with the complete of installation of two or three new clients simultaneously *Managed a large volume/variety of requests with very little supervision *Maintained requests for client account changes regarding copay, deductible, out of pocket, and benefit cap Eligibility Specialist (2006 – 2008) *Worked through hundreds requests for eligibility updates from clients or managers *Imported, formatted, and processed very large complex spreadsheets for client installations *Supported e-mail in box; reviewed, bundled, and organized work for the department Show less



Carday Associates Inc

• United States
• Insurance
• 1 - 100 Employee

• Remittance Editor

  • Oct 2000 - Jul 2006

  *Balanced and deposited accounts receivable totaling $100,000.00+ on a weekly basis *Processed monthly reports of various sizes and dollar amounts from contractors *Assisted with eligibility problem resolutions *Balanced and deposited accounts receivable totaling $100,000.00+ on a weekly basis *Processed monthly reports of various sizes and dollar amounts from contractors *Assisted with eligibility problem resolutions