Experience

A-Affordable Insurance Agency, Inc.
• United States
• Insurance
• 1 - 100 Employee
• Customer Service Representative

  • Dec 2014 - Present


TransCore

• Australia
• Civil Engineering
• 1 - 100 Employee

• Call Center Customer Service Representative (EzPass)

  • Sep 2014 - Present

  • Process telephone inquiries to include opening accounts and explaining the terms/conditions and policies/procedures relating to the account • Primarily assists customers by phone, providing quality service and accurate information • Open accounts, explain policies and procedures • Process payments • Mail/fax information to customers • APC database entry • Performs account maintenance, including account changes, adjustments, and statement requests • Research/submit toll… Show more • Process telephone inquiries to include opening accounts and explaining the terms/conditions and policies/procedures relating to the account • Primarily assists customers by phone, providing quality service and accurate information • Open accounts, explain policies and procedures • Process payments • Mail/fax information to customers • APC database entry • Performs account maintenance, including account changes, adjustments, and statement requests • Research/submit toll overcharges for adjustment • Processes account payments, perform cash out process at end of shift • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills • Works well in a fast-paced, high call volume environment Show less • Process telephone inquiries to include opening accounts and explaining the terms/conditions and policies/procedures relating to the account • Primarily assists customers by phone, providing quality service and accurate information • Open accounts, explain policies and procedures • Process payments • Mail/fax information to customers • APC database entry • Performs account maintenance, including account changes, adjustments, and statement requests • Research/submit toll… Show more • Process telephone inquiries to include opening accounts and explaining the terms/conditions and policies/procedures relating to the account • Primarily assists customers by phone, providing quality service and accurate information • Open accounts, explain policies and procedures • Process payments • Mail/fax information to customers • APC database entry • Performs account maintenance, including account changes, adjustments, and statement requests • Research/submit toll overcharges for adjustment • Processes account payments, perform cash out process at end of shift • Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills • Works well in a fast-paced, high call volume environment Show less



Penguin Promo Products

• United States
• Advertising Services
• 1 - 100 Employee

• owner

  • Mar 2011 - Present

  Started a screen printing business. It is an at home business which is aimed at screen printing for smaller companies. It has been a reall learning experience doing this. I've learned by my mistakes, but am happy to say that I have had a few small jobs to date and so far so good! Started a screen printing business. It is an at home business which is aimed at screen printing for smaller companies. It has been a reall learning experience doing this. I've learned by my mistakes, but am happy to say that I have had a few small jobs to date and so far so good!



Ford's Hometown Services

• United States
• Utilities
• 1 - 100 Employee

• Scheduler

  • Mar 2013 - Nov 2013

  Scheduling technicians for daily work. Processing the daily work done by each technician. Scheduling technicians for daily work. Processing the daily work done by each technician.



Bose Corporation

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Customer Service and Sales

  • May 2012 - Jan 2013

  • Answer incoming calls regarding all Bose products. • Sell any Bose products requested by incoming calls • Make any changes, updates, etc to customers accounts on the Siebel and SAP programs • This was a temp position • Answer incoming calls regarding all Bose products. • Sell any Bose products requested by incoming calls • Make any changes, updates, etc to customers accounts on the Siebel and SAP programs • This was a temp position



TLC Lawn Co

• United States
• Construction

• Production Administrative Assistant

  • Jul 2011 - May 2012

  Financial/Production Administrative Assistant Financial/Production Administrative Assistant



AMF Worldwide

• United States

• Assistant General Manager

  • Sep 1985 - Oct 2009

  I started at this company in an entry level position and learned every area of the industry at a center level. I worked here both Full time and Part time. I worked on the Control Desk, I was a League Coordinator, I was then a Bbookeeper/Accountant. I then advanced to an Assistant Manager and then to a General Manager of a bowling center. I started at this company in an entry level position and learned every area of the industry at a center level. I worked here both Full time and Part time. I worked on the Control Desk, I was a League Coordinator, I was then a Bbookeeper/Accountant. I then advanced to an Assistant Manager and then to a General Manager of a bowling center.



UMass Medical School

• IT Services and IT Consulting
• 1 - 100 Employee

• Financial Clerk

  • Jan 2004 - Jun 2005

  Customer assistance – accept revenues paid to the University, student check cashing, student and employee check disbursements, employee disbursements, advise/recommend students, employees, patients and visitors policies and procedures. Revenue deposit preparation – accept, identify, analyze, approve received revenues for deposit; assist in daily closing procedure Maintain/reconcile – account receivable, state and school income accounts and cash accounts Assist Bursar with… Show more Customer assistance – accept revenues paid to the University, student check cashing, student and employee check disbursements, employee disbursements, advise/recommend students, employees, patients and visitors policies and procedures. Revenue deposit preparation – accept, identify, analyze, approve received revenues for deposit; assist in daily closing procedure Maintain/reconcile – account receivable, state and school income accounts and cash accounts Assist Bursar with student registration for all incoming school students. Assist Bursar with parking violations Maintain document filing including student documents, petty caps vouchers and cash receipt vouchers. Conduct internal control verifications of campus petty cash funds Show less Customer assistance – accept revenues paid to the University, student check cashing, student and employee check disbursements, employee disbursements, advise/recommend students, employees, patients and visitors policies and procedures. Revenue deposit preparation – accept, identify, analyze, approve received revenues for deposit; assist in daily closing procedure Maintain/reconcile – account receivable, state and school income accounts and cash accounts Assist Bursar with… Show more Customer assistance – accept revenues paid to the University, student check cashing, student and employee check disbursements, employee disbursements, advise/recommend students, employees, patients and visitors policies and procedures. Revenue deposit preparation – accept, identify, analyze, approve received revenues for deposit; assist in daily closing procedure Maintain/reconcile – account receivable, state and school income accounts and cash accounts Assist Bursar with student registration for all incoming school students. Assist Bursar with parking violations Maintain document filing including student documents, petty caps vouchers and cash receipt vouchers. Conduct internal control verifications of campus petty cash funds Show less



Grafton Suburban Credit Union

• Teller to Collection Officer

  • Jan 1993 - May 2000

  Collection Clerk All phases of collections involving installment loans, mortgages, overdraft, and credit card collections Prepare weekly, monthly and end of year reports MasterCard Coordinator Responsible for implementing MasterCard program Research all necessary information needed to set up the complete program. Loan Processor Processing all paper work involved in investigating loan applicants and processing all necessary paper work after… Show more Collection Clerk All phases of collections involving installment loans, mortgages, overdraft, and credit card collections Prepare weekly, monthly and end of year reports MasterCard Coordinator Responsible for implementing MasterCard program Research all necessary information needed to set up the complete program. Loan Processor Processing all paper work involved in investigating loan applicants and processing all necessary paper work after approval Teller Show less Collection Clerk All phases of collections involving installment loans, mortgages, overdraft, and credit card collections Prepare weekly, monthly and end of year reports MasterCard Coordinator Responsible for implementing MasterCard program Research all necessary information needed to set up the complete program. Loan Processor Processing all paper work involved in investigating loan applicants and processing all necessary paper work after… Show more Collection Clerk All phases of collections involving installment loans, mortgages, overdraft, and credit card collections Prepare weekly, monthly and end of year reports MasterCard Coordinator Responsible for implementing MasterCard program Research all necessary information needed to set up the complete program. Loan Processor Processing all paper work involved in investigating loan applicants and processing all necessary paper work after approval Teller Show less