Jean Lo
Area Manager at Hostelworld Group- Claim this Profile
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English Native or bilingual proficiency
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Japanese Elementary proficiency
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Chinese (Simplified) Native or bilingual proficiency
Topline Score
Bio
Maria A.
Jean works in Hostelworld China Office, but every time I have a interacted with Jean professionally and personally she has impressed me with her professionalism and her kindness.
Damian F.
I have worked with Jean since 2012 while I was working at GM of YHA Mei Ho House in Hong Kong. Jean has also provided excellent customer service and support to our property and the association as a whole. Jean helped us to get the best exposure possible, ensuring that our property was well placed in rankings for what we were offering. Jean is always proactive, outreaching to us, providing us with feedback on how we can further improve sales on the hostelworld platform and has also been very instrumental in helping us with the Greater China region. I can highly recommend Jean and I would be happy to work with her again in the future.
Maria A.
Jean works in Hostelworld China Office, but every time I have a interacted with Jean professionally and personally she has impressed me with her professionalism and her kindness.
Damian F.
I have worked with Jean since 2012 while I was working at GM of YHA Mei Ho House in Hong Kong. Jean has also provided excellent customer service and support to our property and the association as a whole. Jean helped us to get the best exposure possible, ensuring that our property was well placed in rankings for what we were offering. Jean is always proactive, outreaching to us, providing us with feedback on how we can further improve sales on the hostelworld platform and has also been very instrumental in helping us with the Greater China region. I can highly recommend Jean and I would be happy to work with her again in the future.
Maria A.
Jean works in Hostelworld China Office, but every time I have a interacted with Jean professionally and personally she has impressed me with her professionalism and her kindness.
Damian F.
I have worked with Jean since 2012 while I was working at GM of YHA Mei Ho House in Hong Kong. Jean has also provided excellent customer service and support to our property and the association as a whole. Jean helped us to get the best exposure possible, ensuring that our property was well placed in rankings for what we were offering. Jean is always proactive, outreaching to us, providing us with feedback on how we can further improve sales on the hostelworld platform and has also been very instrumental in helping us with the Greater China region. I can highly recommend Jean and I would be happy to work with her again in the future.
Maria A.
Jean works in Hostelworld China Office, but every time I have a interacted with Jean professionally and personally she has impressed me with her professionalism and her kindness.
Damian F.
I have worked with Jean since 2012 while I was working at GM of YHA Mei Ho House in Hong Kong. Jean has also provided excellent customer service and support to our property and the association as a whole. Jean helped us to get the best exposure possible, ensuring that our property was well placed in rankings for what we were offering. Jean is always proactive, outreaching to us, providing us with feedback on how we can further improve sales on the hostelworld platform and has also been very instrumental in helping us with the Greater China region. I can highly recommend Jean and I would be happy to work with her again in the future.
Credentials
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Google Analytics Essential Training
LinkedInJan, 2021- Nov, 2024 -
Project Management Professional
Project Management InstituteDec, 2020- Nov, 2024 -
Six Sigma Foundations
LinkedInMar, 2020- Nov, 2024 -
Time Management Fundamentals
LinkedInMar, 2020- Nov, 2024 -
Time Management: Working from Home
LinkedInMar, 2020- Nov, 2024 -
Operations Management Foundations
LinkedInDec, 2019- Nov, 2024 -
Project Management Simplified
LinkedInOct, 2019- Nov, 2024 -
Leading Productive Meetings
LinkedInSep, 2019- Nov, 2024 -
Project Management Foundations [2016]
LinkedInSep, 2019- Nov, 2024 -
Learning Adobe Reports and Analytics
LinkedInJul, 2019- Nov, 2024 -
Microsoft Teams Essential Training
LinkedInJul, 2019- Nov, 2024 -
Microsoft Teams Tips and Tricks
LinkedInJul, 2019- Nov, 2024 -
Lead Generation Foundations (2015)
LinkedInJun, 2019- Nov, 2024 -
Field Sales Management
LinkedInMay, 2019- Nov, 2024 -
Project Management Professional (PMP)®
Project Management InstituteDec, 2020- Nov, 2024 -
OTA运营师高级认证
Trip.com Group
Experience
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Hostelworld Group
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Ireland
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Travel Arrangements
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200 - 300 Employee
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Area Manager
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Jun 2019 - Present
Our squad in charge of India , Indonesia , Sri Lanka , China , Maldives , East TimorIncrease the competitiveness of the products online.- Quantity of the products. Need to increase the inventory to increase the Market share- Quality of the Products. While the quantity of the products need to be looked at, we also need to focus on the competitiveness of the products to win more traffics. - Counter PMSUnderstand the company core and the task purpose
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Senior Product Executive
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May 2016 - May 2019
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Hostelworld Group
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Ireland
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Travel Arrangements
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200 - 300 Employee
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Account Executive
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Jan 2010 - Nov 2015
Property Buddy in charge of Thailand , Hong Kong , Macau , Vietnam ,Laos , and Nepal.
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Account Executive
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Jul 2009 - Jan 2010
Property Buddy in charge of Thailand , Hong Kong , Macau , Taiwan , IndonesiaCustomer Service :1. Handle reservation inquiries by phone, e-mail;2. Modify, change and/or cancel existing reservations;3. Outbound calls to hotels/guests to arrangement special requests;4. Liaison between guest and hotel to resolve complaints;Property Support1. Seek the cooperation opportunties with the potential properties;2. Accompany and train properties on how to use hostelworld.com’s extranet and rates & availability system;3. Visit the important hotels in above regions;4. Support Hostelworld.com other Team for properties availability and supply;5. Responsible for area coverage;6. Inform properties and advise on allotment, availability and supply;7. Rate checks and competitor checks;8 . Liaison person for properties to contact when they have questions;9 .Providing hotels with information and advice by mail and email, including follow-ups;10. Support hotels with regards to Hostelworld Inbox system;11. Check statistics in the control room and follow up. Show less
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Education
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2005 - 2009
East China University of Science and Technology
Bachelor, English
Community
